Sr Network Operator

As a Experienced Network Operator at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.At Gainwell, it’s easy to see the positive impact of what we do. The passion you bring to your career ultimately benefits the lives improved by services we provide to our clients. We encourage you to challenge yourself, learn and grow in a company that thrives on innovation. We go beyond entering new arenas to shaping markets with transformational experiences that redefine our business. The difference is clear.

Your role in our mission

• Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting.
• Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process.
• Support and configure and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling.

• Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively.
• Collaborate closely with cross-functional teams including Tech Support, Security, NOC and Cloud Teams to ensure seamless resolution of client-related issues.
• Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions.

• Monitor, and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower Management Center (FMC).
• Administer and troubleshoot F5 Big-IP Load Balancers, including LTM, GTM, and iRules configuration.
• Monitor network health and performance using SolarWinds, and develop custom scripts to automate alerts, reporting, and maintenance tasks.
• Create and maintain up-to-date network diagrams using Draw.io for documentation, audits, and operational planning.
• Collaborate with cross-functional teams to support enterprise applications, data centers, and cloud-based services.
• Participate in incident response and root cause analysis for network-related issues.
• Assist in network architecture planning, upgrades, and capacity management.
• Ensure compliance with security policies, operational procedures, and industry best practices.
• Install and maintain patches on the Infrastructure Hardware, Cisco IOS, F5 OS, FTD OS, Certificates.
• Make recommendations for hardware upgrades and research new hardware solutions.
  Coordinate and implement hardware / software maintenance with our customers and application teams.
• Support and participate in disaster recovery drills, backups, and recovery.
• Participate in an on-call rotation to provide support for both client needs and business operations.
• Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client related problems.

What we're looking for

• 5+ years of proven experience with Palo Alto firewalls and cloud-based security management (Strata Cloud).
• Strong hands-on experience with Cisco networking technologies (routers, switches, FTDs, FMC).
• Knowledge of F5 Big-IP Load Balancers, including advanced configuration and troubleshooting.
• Proficient in SolarWinds network monitoring tools and basic scripting (SWQL, PowerShell, or similar) for automation.General working knowledge of Linux variants and Windows Servers.
• 3-5 years of Cisco system administration experience in a production environment.
• Solid understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, SDWAN etc.).

What you should expect in this role

• This is a hybrid position in the Sacramento Metroploitan area (2 days in office at Gold River, CA)
• Video cameras must be used during all interviews, as well as during the initial week of orientation