Must Have Technical/Functional Skills
• Proven experience in administering and implementation of Nexthink
• Strong understanding of Endpoint management, and performance monitoring.
• Hands-on experience with scripting and automation (e.g., PowerShell, Python).
• Must have hands on experience in improvement of Dex/user experience score
• Must have done problem hunting with the help of Nexthink platform
• Have performed Value Realization of the use cases for automation
• Strong understanding of NQL(Nexthink specific)
• Have done integrations with ITSM and Chatbots
• Strong troubleshooting skills and ability to resolve complex system issues.
• Excellent communication skills to work with technical and non-technical teams.
• Familiarity with ITIL and IT service management best practices.
• Experience with Endpoint management tools (Intune, SCCM/MECM)
• Excellent analytical, communication, and stakeholder management skills
Roles & Responsibilities
• Manage and optimize the Nexthink platform, ensuring its proper functionality and helping to improve the end-user experience. Responsible for the installation, configuration, administration, and troubleshooting of Nexthink, as well as supporting the broader IT teams with insights gained from the platform’s analytics
• Administer and configure the Nexthink platform to meet organizational needs.
• Perform routine system checks, troubleshooting, and maintenance to ensure optimal performance.
• Manage system integrations with other enterprise tools (e.g., ServiceNow, Active Directory, etc.).
• Maintain and manage the collection and retention of endpoint data across the organization.
• Develop and maintain dashboards, reports, and alerts to provide actionable insights into user experience and IT performance.
• Monitor endpoint performance metrics and take corrective actions when necessary.
• Provide recommendations to improve IT efficiency and end-user experience based on Nexthink analytics.
• Act as a point of contact for internal teams requiring support for Nexthink-related issues.
• Provide troubleshooting and resolution for data discrepancies or platform-related issues.
• Collaborate with support and operations teams to ensure smooth Nexthink service delivery.
• Fine-tune and optimize the Nexthink platform settings to improve performance and reduce overhead.
• Continuously analyze data patterns to enhance the overall user experience.
• Assist in Nexthink upgrades and ensure system compatibility with other enterprise applications.
• Work closely with cross-functional teams (e.g., IT support, security, and operations) to ensure that Nexthink aligns with company goals.
• Conduct training sessions for teams using the platform to ensure proper usage and understanding.
• Translate technical insights into business relevant outcomes and ROI.
• Establish governance, access controls, and best practices.
• Act as trusted advisor to IT leadership and stakeholders.
• Support enterprise initiatives such as digital workplace modernization, and hybrid work optimization.
• Improved digital experience scores and endpoint stability
• Reduced incidents through proactive insights and automation
• Faster issue resolution and improved IT operational efficiency
• Clear, measurable DEX value communicated to leadership•
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