DUTIES AND RESPONSIBILITES:
Responsible for elicitation, analysis, and documentation of business requirements.
Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
Documents current business processes and models to define requirements and/or gaps.
Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
Analyze soft" system factors including roles, responsibilities, policy, culture, etc.
Evaluate the impact of potential software and process changes on the organization.
Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
Assist in the creation of the business case documentation.
Understanding of architectural consistency and usability standards.
Defines and develops user test cases and validates test results during testing.
Executes unit and functional test cases.
May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
Bachelor s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
Working knowledge of Confluence and JIRA.
Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
Minimum of 3-5 years business analysis or systems analysis experience is preferred.
Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
Ability to organize and prioritize work.
Detail oriented, proactive, creative, and efficient
Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
Familiarity with application integration methods to include understanding of data mapping process.
Ability to effectively work both independently and collaboratively in a team environment
Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
Expertise in ERP solution selection and implementation is a plus
Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
Ability to work with all levels of associates
Ability to work with minimal supervision in a very dynamic environment
Ability to learn new systems and tools
Knowledge of software development life cycle methodologies, processes, and procedures.
Active listener
Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Join our team as an IT Implementation Engineer! In this role, you will be at the forefront of technology, coordinating voice services for Ferguson branch locations. Your responsibilities will encompass: Coordinating the provisioning of telephony, fax, and alarm services; and collaborating with third-party vendors to ensure smooth installation of new services and disconnection of old services.
The ideal candidate will have strong organizational, coordination and communication skills, an understanding of voice and data services, a proactive approach to meeting branch needs, and be able to collaborate effectively with third-party partners.
Areas of Impact: Sets day-to-day objectives and delivers job responsibilities that may vary outside typical norms or practices. Work independently and may be required to apply discretion within established operational boundaries and procedures.
Problem Solving: Problems and issues faced often need analysis to understand. Checks and makes minor adjustments to work methods to solve problems that may not be immediately evident in existing work processes and systems. However, may have references or help form norms and/or standard procedures to solve these problems (e.g., operating manuals, ability to discuss in teams, or escalate issues to manager).
Role Clarification: The role is similar to a project manager but does not require PMP certification. It involves placing orders, organizing multiple projects, coordinating, and facilitating communication.
The role involves dealing with project managers, branch associates, and external vendors, requiring the candidate to understand and communicate effectively with all parties.
Telecommunications Focus: The job should focus on telecommunications, particularly voice, and exclude wireless and data routing responsibilities.
Must Haves:
At least three years of experience in voice telecommunications.
Experience in handling multiple projects simultaneously.
Strong communication skills, both verbal and written.
Proficiency in Microsoft Office software (Outlook, Word, Excel).
Understanding of telecommunications, particularly voice systems.
RESPONSIBILITIES:
- Order and implement the following technologies: Wireless, VOIP, Data routing/switching, call routing technologies, infrastructure, and cabling services as needed.
- Manage multiple install projects simultaneously.
- Consult with branch resources to define needs and requirements in accordance with established standards.
- Order and facilitate the installation of POTS lines for alarm services when applicable.
- Analyze location for new or existing voice/data services and order via vendor portals or process.
- Work with vendors to establish requirements needed based upon scope of work and bill of materials.
- Ensure the completion of standardized tasks and processes to coordinate, implement, install, and test all technical aspects of the enterprise voice and data network and infrastructure, based on defined standards.
- Test and identify any shortfalls in the initial installation and work follow-up issues to completion.
- Ensure timely and accurate documentation and tracking of work-order activities in defined enterprise tools, to include completion of all tasks (ServiceNow, SharePoint, Project, Planner).
- Coordinate with internal engineering, project management, response teams, and security groups, as well as manage third party contractor activities to ensure location connectivity.
- Participate in associate meetings and communicate any concerns to management.
QUALIFICATIONS:
- 3 years of experience is required. Applies broad job knowledge of own job area or basic job knowledge across multiple job areas.
- Ability to organize and prioritize work.
- Ability to effectively communicate verbally and in writing.
- Ability to develop and deliver effective presentations to groups.
- Efficiently operate computers, tablets, and mobile devices.
- Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams).
- Knowledge of project/task management systems preferred. (ServiceNow, SharePoint, Project, Planner)
- Experience with coordination of voice, data, and wireless technologies preferred.
- Familiarity with basic networking hardware needed for a network.
- Poise and maturity to interact at all levels of the organization as well as third-party contractors.
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