Senior APM Engineer - Pioneer IT Systems LLC - Hybrid in Charlotte, NC, US | Dice.com

Pioneer IT Systems LLC

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Senior APM Engineer

Hybrid in Charlotte, NC, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

Remote

$50 - $55/hr

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Pioneer IT Systems LLC

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Job Details

Skills

Dynatrace
Dynatrace DQL
Extensions
Dynatrace Administration
Zabbix
PagerDuty
Alertbot
Foglight
Application Performance Monitoring
AWS
AWS CloudWatch

Summary

Senior APM Engineer

Rate: 55/hr. on W2
6 month contract-to-hire
Location: Charlotte preferred, non local is also fine but quarterly planning is there (open to remote candidates but need to be in charlotte, NC for quarterly planning)

The Senior APM Engineer is a key member of the Application Performance & Monitoring team, supporting the Enterprise Architecture and Shared Services Technology division. This role focuses on designing, implementing, and maintaining application and infrastructure monitoring solutions to ensure system reliability, performance, and availability across AWS and on-prem environments.
You will work closely with application, middleware, and infrastructure teams to analyze performance data, troubleshoot issues, and proactively improve system health using industry-leading monitoring tools.

Responsibilities

Application Performance & Monitoring
Install, configure, maintain, and upgrade monitoring tools including Dynatrace, Zabbix, PagerDuty, and Alertbot.
Configure application and infrastructure monitoring across AWS, ECS, and on-prem servers.
Define thresholds and alerts in collaboration with application teams.
Perform daily operational tasks including health checks, log analysis, alert reviews, and release support.
Tune and optimize alerts to reduce noise and improve signal quality.
Build and manage trend analysis and predictive monitoring.
Implement custom monitoring solutions using scripting and APIs.
Apply security patches and upgrades to monitoring platforms.
Support incident response and participate in troubleshooting and root cause analysis.
Monitor AWS services using CloudWatch and integrate with Dynatrace.
Support database monitoring and microservices-based architectures.
Technical Development & Automation
Use Dynatrace DQL, APIs, Extensions, and AI/OPS features to enhance observability.
Develop custom scripts using Shell, PowerShell, and YAML.
Query SQL databases to support monitoring and analytics use cases.
Identify and implement automation opportunities to eliminate manual processes.
Create and manage PBIs in Azure DevOps.
Collaboration & Customer Focus
Work cross-functionally with IT, application, and leadership teams.
Complete service requests within defined SLAs.
Communicate progress, risks, and blockers effectively.
Translate technical findings for both technical and non-technical stakeholders.
Participate in triage sessions and cross-team problem-solving efforts.
Planning & Operations
Independently manage assigned work and project components.
Monitor alerts and take appropriate corrective actions.
Maintain accurate ticket updates and status reporting.
Identify potential business impact when planning changes to production.
Contribute to project planning, timelines, and delivery commitments.
Demonstrate strong attention to detail and organizational skills.
Leadership & Professional Standards
Demonstrate a positive, collaborative, and solutions-oriented mindset.
Actively participate in team and leadership meetings.
Share knowledge, ideas, and best practices with peers and management.

Skills & Qualifications

8+ years of experience as an Application Performance / Monitoring Engineer
Strong experience with Dynatrace and Zabbix (administration and configuration)
Experience with Alertbot, Foglight, and PagerDuty
Hands-on experience with AWS monitoring and CloudWatch
Proficiency in Shell scripting, PowerShell, and YAML
Solid understanding of databases, microservices, and recovery models
Ability to multitask and work across multiple teams
Strong troubleshooting, analytical, and critical-thinking skills
Excellent verbal and written communication skills
Bachelor s degree in Computer Science or equivalent experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91165450
Position Id: 8830917
Posted 3 hours ago

Company Info

About Pioneer IT Systems LLC

Pioneer IT Systems is a leading global provider of consulting, outsourcing, learning, and technology services. With operations spanning across two countries, we leverage our practical and relevant technology platforms, process excellence, deep domain expertise, and strategic enterprise partnerships to deliver superior business results for our clients.

Pioneer IT Systems started in 2013 as a technology-enabled services company focused on Web based Technologies / Application programming technologies (Java , J2EE , Web sphere Portal, .Net, Salesforce, Big Data..etc) , Web designing , Embedded System programming languages like C, C++ etc And Web services with an innate ability to apply these technologies meaningfully to improve operational efficiency and customer experience. We have adequate expertise on platforms to handle complex business processes across a wide range of industry domains like mortgage, healthcare, banking, and retail. We provide comprehensive consulting, outsourcing, learning, and technology solutions.

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