The Coca-Cola Company
The Coca-Cola Company

Advisor, Customer Operations

Atlanta, GA, US • Posted 1 day ago • Updated 18 hours ago
Full Time
On-site
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Job Details

Skills

  • Brand
  • Network
  • Attention To Detail
  • Real-time
  • Scheduling
  • Project Delivery
  • Sourcing
  • Research
  • Operational Efficiency
  • Database
  • Accountability
  • Customer Experience
  • Teamwork
  • Business Administration
  • Customer Facing
  • Call Center
  • Order Management
  • Quickbase
  • ServiceNow
  • SAP
  • Asset Management
  • Analytical Skill
  • Management
  • Data Entry
  • Documentation
  • Customer Service
  • Relationship Management
  • Project Coordination
  • Customer Relationship Management (CRM)
  • Communication
  • Stakeholder Engagement
  • Conflict Resolution
  • Problem Solving
  • Process Management
  • Reporting
  • Continuous Improvement
  • Adaptability
  • Operational Excellence
  • Customer Satisfaction
  • Service Delivery
  • Innovation
  • Customer Engagement
  • Process Optimization
  • Collaboration
  • Partnership
  • Sales
  • Supply Chain Management
  • IT Service Management
  • Logistics
  • Customer Support

Summary

At The Coca-Cola Company, we are transforming into a total beverage enterprise where innovation, customer experience, and operational excellence intersect. The Advisor, Customer Operations role is integral to this purpose-serving as the trusted liaison for our Foodservice customers and ensuring that every beverage experience is smooth, efficient, and customer-centric.

Based within the Technical & Innovation function and the North America Operating Unit, this position connects our brand promise with operational execution. The Advisor embodies Coca-Cola's commitment to world-class customer service by managing the coordination of new equipment installations, upgrades, flavor changes, replacements, and removals. Through partnership with internal teams and external service providers, this role ensures seamless operations and timely fulfillment across our Foodservice network.

The ideal candidate combines attention to detail and process discipline with strong interpersonal and customer-focused skills. You will thrive in this role by transforming real-time operational challenges into opportunities to strengthen relationships, enhance service performance, and elevate the Coca-Cola foodservice experience.

What You'll Do for Us
  • Serve as a Coca-Cola Ambassador and the primary contact for Foodservice equipment service needs, providing accurate information and resolving issues expediently.
  • Coordinate end-to-end project activities for new beverage installations, replacements, flavor changes, removals, and relocations, ensuring consistent execution and customer satisfaction.
  • Manage service orders and scheduling within company systems such as Thirsty, QuickBase, and ServiceNow or equivalent platforms, maintaining transparency and timeliness.
  • Collaborate cross-functionally with Sales Executives, Field Technicians, Logistics partners, and Customer Operations to facilitate seamless project delivery.
  • Proactively monitor order fulfillment, ensure asset availability, and oversee the sourcing and shipment of equipment and components.
  • Research and troubleshoot operational issues, leveraging internal data tools and systems to provide solutions that drive first-call resolution and operational efficiency.
  • Maintain accurate documentation and reporting in customer databases to track service activity, asset movement, and project outcomes.
  • Build and nurture partnerships with customers and third-party service providers that reinforce reliability, shared accountability, and continuous improvement.
  • Engage in feedback processes to identify repeat issues, collaborating with Technical Services and Supply Chain leaders to implement corrective actions.
  • Support the continuous enhancement of operational tools, processes, and customer experience programs through innovation and teamwork.

Requirements & Qualifications
  • Education:
    • High school diploma or GED required; an undergraduate degree in Business Administration, Logistics, Supply Chain, or related discipline preferred.
  • Experience:
    • Minimum of 2 years of experience in customer-facing roles within a service, call center, logistics, or sales environment.
    • Experience within the foodservice or beverage industry preferred, with familiarity in equipment installation or order management systems.
  • Knowledge & Skills:
    • Strong verbal and written communication skills with proven ability to build and sustain customer relationships.
    • Technical proficiency in CRM, order tracking, or work management systems (e.g., Thirsty, QuickBase, ServiceNow, SAP).
    • Knowledge of distributor and supplier processes, asset management, and equipment fulfillment cycles.
    • Analytical thinking and problem-solving skills with ability to manage multiple priorities in a fast-paced setting.
    • Detail orientation and accuracy in data entry, order tracking, and customer documentation.
    • Collaborative mindset with ability to build alignment among customers, suppliers, and internal service teams.
    • Adaptability to evolving processes, technologies, and customer needs.

Skills & Capabilities
  • Customer Operations & Relationship Management
  • Order & Project Coordination
  • Technical Systems Proficiency (CRM, Order-Tracking Platforms)
  • Communication & Stakeholder Engagement
  • Service Problem Solving & Resolution
  • Process Management & Execution Discipline
  • Cross-Functional Collaboration
  • Data and Reporting Accuracy
  • Continuous Improvement & Innovation Mindset
  • Adaptability and Operational Agility

What We'll Do for You
  • Enable Real Impact: Play a meaningful role in connecting Coca-Cola's operational excellence to customer satisfaction by coordinating service delivery that impacts thousands of beverage experiences daily.
  • Learn and Grow: Participate in capability development programs within Technical & Innovation focused on digital tools, customer engagement, and process optimization.
  • Collaborate Broadly: Build partnerships across diverse business units-from Sales and Supply Chain to Technical Services and Logistics-to understand how Coca-Cola delivers at scale.
  • Contribute to Excellence: Help shape innovative customer support practices in alignment with Coca-Cola's goals for sustainable growth and superior foodservice operations.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: coke
  • Position Id: R-146807
  • Posted 1 day ago

Company Info

About The Coca-Cola Company

On May 8, 1886, Dr. John Pemberton brought his perfected syrup to Jacobs' Pharmacy in downtown Atlanta, where the first glass of Coca‑Cola was poured. In its first year, about nine Coca-Cola drinks were served per day.

Today, The Coca-Cola Company, with numerous brands sold across more than 200 countries and territories, serves 2.2 billion drinks per day. We own 32 billion-dollar brands across several beverage categories worldwide. Our global portfolio of beverage brands includes the following:

• Sparkling Soft Drinks: Coca-Cola, Diet Coke/Coca-Cola Light, Coca-Cola Zero Sugar, Fanta, Fresca, Schweppes (owned by The Coca-Cola Company in certain countries other than the United States), Sprite and Thums Up
• Water, Sports, Coffee and Tea: Aquarius, Ayataka, BODYARMOR, Ciel, Costa, Crystal, Dasani, Fuze Tea, Georgia, glacéau smartwater, glacéau vitaminwater, Gold Peak, I LOHAS, Powerade and Topo Chico
• Juice, Value-Added Dairy and Plant-Based Beverages: Core Power, Del Valle, fairlife, innocent, Maaza, Minute Maid, Minute Maid Pulpy, Santa Clara and Simply

Our strong and stable bottling and distribution system helps us capture growth by manufacturing, distributing and selling existing, enhanced and new innovative products to consumers throughout the world.

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