Physical Security Technician I

Under the direction of the Supervisor, Radio Systems, the Physical Security Technician I, is responsible for facilitating repairs, service and maintenance of various Department of Public Safety (DPS) managed programs and systems for all aspects of the Casino, Hotel and Tribal Government Access Control databases.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Responds to phone calls, emails, voicemail, verbal requests and work orders. Issues and tracks work orders; documenting all repairs, services and maintenance performed. Collaborate closely with vendors to ensure timely resolution of service issues. Manages vendor activities related to emergency repairs of all security systems, including after-hours system failures, troubleshooting hardware and equipment issues, and restoring systems to proper operating condition.
2. Participate in the development, planning, and management of processes and practices for new security functions to ensure alignment with enterprise and community goals. Establishes work techniques and ensures compliance with professional standards, directives, approved procedures and policies, applicable federal and state regulations, Tribal ordinances, and all Indian gaming-related regulations.
3. Manages Radio Communications workstations to monitor after-hours system status, perform diagnostics, conduct system repairs, and execute resets. Creates DSX workstation profiles, including programming of access levels, time zones, and holiday schedules. Coordinates system maintenance, equipment replacement, and repair scheduling across multiple locations, collaborating with shops and vendors. Supports planning, procurement, and access control processes. Enacts user accounts for multiple information systems by granting, provisioning, and de-provisioning identities and access in accordance with applicable policies, procedures, laws, regulations, and accreditation standards.
4. Identifies and troubleshoots low-voltage electrical issues such as loose connections, grounded wiring, damaged insulation, and electrical current irregularities. Installs raceways and conduits, and tests and repairs electrical circuits and sensors in accordance with industry standards. Conducts monthly testing of backup batteries, keypads, and sensors. Participates in semi-annual alarm compliance testing to ensure all alarm devices are properly identified and fully operational.
5. Supports new projects in both existing and new construction by assisting with vendor selection, technology upgrades, product evaluation, system testing, field verification, and inspection of work in progress for compliance with contracts and security industry standards. Facilitates security system integration and software updates and assists in training Public Safety team members on the maintenance and operation of all security systems.
6. Identifies and resolves issues related to team member badge access levels, onboarding badge setup, access control system profiles, and construction vendor credentials timely and accurately; adopts effective and reasonable courses of action swiftly, considering all relevant circumstances. Addresses equipment-related questions and resolve complaints efficiently.
7. Maintains inventory of essential parts, equipment, tools and test equipment to support efficient and continuous operation of all security systems.
8. Performs other duties as assigned to support the e?cient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School diploma or GED required.
• Minimum one (1) year of experience working with various electronic access control systems, and/or alarms systems required.
• Minimum three (3) years of experience in public or private sector security preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Verifiable experience in applying physical security strategies, including access control systems, security protocols, loss prevention, and physical security system design.
• Thorough knowledge of physical security principles and practices, including user identity and access controls and automated identity access management systems.
• Strong understanding of policies, procedures, laws, regulations, and accreditation standards related to identity and access management.
• Ability to become familiar with California Gaming Standards and regulatory requirements.
• Ability to understand the Yuhaaviatam of San Manuel Nation Tribal Government structure and operations.
• Ability to extract, read, and interpret data from systems and databases used in Gaming Operations and Facilities.
• Proven customer service excellence in high-security or gaming environments.
• Skilled in developing, planning, implementing, and assessing electronic access control (EAC), and other physical security systems.
• Ability to read and interpret blueprints and schematic diagrams.
• Well-connected within the security industry; established relationships with various security professionals is highly desirable.
• Exceptional organizational, communication, and project management skills.
• Ability to read, write, and speak English clearly and professionally to ensure effective communication in safety-critical and security-sensitive environments.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• An Associate Professional (APP) certificate from ASIS is preferred.
• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver's license with an acceptable driving record as determined by the insurance carrier is required.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!