Sr Manager Business Systems

Job Summary

Provides overall leadership for the support and operation of SPT Business Systems, encompassing first-level support through problem management. Ensure system operations meet established service level agreements through close collaboration with business stakeholders, IT, remote business system teams, and end users. Leads the implementation and reporting of incident management processes, with a focus on root cause resolution and impact reduction.
Ensures adherence to business system governance, serves as a key point of contact for production system knowledge, manages change processes for all SPT core systems, and oversees user and system administration for reporting and Citizen IT applications. Applies a strong understanding of business processes and technologies to drive short-term improvements while supporting long-term strategic objectives.

Job Description

• Serves as the primary liaison between production systems and IT and leads IS-driven technology initiatives, including enterprise rollouts.
• Develops and mentors team members through onboarding, training, performance management, and career development, fostering high engagement, strong morale, and a well-staffed organization with the required competencies.
• Holds overall accountability for the service and support of SPT Business Systems, from first-level support through problem management. Establishes and meets service level agreements with business stakeholders by analyzing incidents, identifying systemic issues, and driving root-cause resolution in collaboration with IT and users.
• Ensures strong IT and business alignment across the design, testing, and change management lifecycle for all core system enhancements, translating business needs into prioritized system change requests.
• Leads communication efforts related to incidents, outages, and system changes by developing, maintaining clear communication plans, and collaborating closely with business system teams across multiple sites. Ensures adherence to business system governance and promotes effective stakeholder engagement, accountability, and transparency.
• Leads the Incident Management process, including timely completion of Post-Incident Reviews (PIRs).

Management responsibilities include:

• Lead staffing and people management activities, including hiring, compensation recommendations, performance evaluations, training and development, workforce planning, and work assignment.
• Develop, recommend, and implement policies and standards related to governance, incident management, and service delivery.
• Provide leadership to ensure organizational readiness, capability alignment, and effective resource utilization in support of business objectives.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$134,000.00 - $201,000.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.