The Records Management / Workflow Reporting Specialist will support the Clients. This role focuses on developing and maintaining case workflow documentation, metadata structures, and reporting metrics that support Client''s case management processes.The specialist will work closely with program stakeholders and technical teams to document case workflows, organize case metadata structures, and develop reporting tools that supportoperational insights and program metrics. This role requires strong analytical and documentation skills to support effective case management and reporting within the Client''s platform.
Primary Responsibilities:
Provide expertise in creating, drafting, and developing case workflow diagrams supporting Client case management processes.
Analyze and document workflows related to case intake, processing, and reporting activities.
Develop and maintain case metadata structures that support the organization and classification of case information.
Create and maintain professional-grade spreadsheets and reporting tools used for case metadata metric reporting.
Collect, organize, and analyze data to support reporting on case management metrics and operational performance.
Collaborate with technical teams to ensure metadata structures align with system capabilities and reporting requirements.
Assist in documenting workflow processes and procedures related to the Clients application environment.
Support program stakeholders by providing reports and data insights related to case workflow and system usage.
Maintain documentation related to workflow structures, reporting methodologies, and metadata definitions.
Identify opportunities to improve workflow efficiency and reporting accuracy.
Support program reporting requirements and documentation efforts as needed.
All other duties as assigned by management.
Skills and Qualifications:
Experience developing workflow diagrams, process documentation, and operational workflows.
Knowledge of case management processes, records management practices, and metadata structures.
Strong experience creating professional reports, spreadsheets, and data analysis tools.
Ability to collect, organize, and interpret operational data and performance metrics.
Strong analytical and problem-solving skills related to workflow analysis and reporting.
Experience supporting enterprise information systems or case management platforms.
Strong written and verbal communication skills with the ability to clearly document processes and reporting requirements.
Ability to collaborate effectively with technical teams, program managers, and system users.
Strong attention to detail and organizational skills.
Required Education and Experience:
Bachelor’s degree in Information Systems, Data Analytics, Business Administration, Records Management, or a related field (or equivalent experience).
Minimum five (5) years of experience supporting case workflow documentation, case metadata management, and metric reporting activities.
Experience developing workflow diagrams and process documentation for enterprise applications or operational systems.
Experience creating data reports, spreadsheets, and performance metrics reporting tools.
Experience supporting reporting or workflow documentation efforts within federal or DoD environments.
Required Certifications:
Security+ Certification (DoD 8570.01-M compliance).
Clearance Requirement:
Active Secret Security Clearance issued by the U.S. Department of Defense.
Clearance must be maintained throughout the duration of employment supporting the contract.
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