Job: Salesforce Quality Assurance (QA) Analyst
Location: Hybrid (onsite as needed) in Newark, DE
Time zone: ESTC2C
Project Start: ASAP
Project Duration: 12-month contract
Job Description
We are looking for a Quality Acceptancy Analyst for a 12-month contract opportunity that is hybrid in Newark, DE. This role entails acting as a Salesforce Quality Assurance (QA) Analyst for a state-level Unemployment Insurance and Paid Family Medical Leave system. The candidate will drive testing efforts across 2-3+ concurrent workstreams, supporting both project implementations and ongoing production releases within a Salesforce environment. The PMO partners with both the state and a vendor partner to implement the Salesforce solution to support both lines of business. Candidate will create comprehensive test plans, scripts, and scenarios (manual or automated) to identify bugs or flaws using solution documentation and User Stories provided from our vendor partner. Candidate will identify, document, and track bugs to resolution using tools like COPADO. The team will provide metrics to measure quality outputs and to track defects and minimize them.
What You ll Do
Utilize industry best practices to manage and minimize defects through creation of front-end quality measures to minimize/eliminate common sources.
Create repeatable methods to measure performance.
Assist in developing traceability metrics.
Develop and execute test cases (manual or automated) to identify bugs or flaws that prove traceability
Assure that testing plans are traceable and repeatable through scripting or similar testing methods.
Regularly communicate findings to State and vendor partners.
Escalate findings, as appropriate.
Advocate on behalf of the State with PMO Team.
What You ll Need
Required:
4+ years QA experiences
Bachelor s Degree or equivalent work experience
Multiple project workstream responsibilities
Strong written and verbal communication skills
Effective risk / issue management, mitigation, escalation, and communication
Waterfall (PMP) and Agile (CSM/Coach) methodologies experience
Strong documentation and communication skills
SDLC - Software/application delivery experience
Experience with all levels of stakeholder management
Preferred:
Experience working with state Unemployment Compensation systems
Experience working on government projects
Knowledge of laws, rules, goals, and objectives of the unemployment compensation program
Vendor management experience
Experience with automation testing tools
Experience working with Salesforce and Copado
Never miss an opportunity! Create an alert based on the job you applied for.
