Title : OmniStore POS Application Support
location : Remote
job description
Key Responsibilities
• Own day-to-day operations and support of Omnistore POS application
• Drive incident triage, troubleshooting, impact assessment, escalation, and restoration of services
• Troubleshoot issue related to OmniStore POS front end and back-end integrations, API performance, Kubernetes PODs, Linux VM hosted on Azure and data flow.
• Partner with business leaders to analyze workflows, identify inefficiencies, and implement process improvements that reduced incident resolution times and enhanced service-level performance.
• Lead the deployment & maintenance of the application on Azure cloud and on premises.
• Closely monitor application related jobs, processes, performance and database using available tools i.e. Dynatrace, SCCM, SSMS and MS Azure monitoring dashboards.
• Ensure incidents are handled according to agreed SLAs, priorities, and escalation procedures
• Coordinate with engineering, infrastructure and other vendor partner teams
• Provide clear and timely customer/stakeholder communications during critical incidents
• Ensure appropriate workarounds are identified and documented when permanent resolution requires additional investigation
• Maintain accurate incident documentation and ensure proper closure with supporting resolution details.
• Drive problem records through RCA, corrective actions, defect resolution, and closure
• Identify recurring incident patterns and recommend permanent fixes to improve application stability
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Required Skillsets
• Minimum 10 years of IT experience in application implementation and support with at least 3 years of experience as Technical Lead
• Minimum 3+ years of experience in Omnistore POS application
• Experience in Microsoft Azure, MSSQL, Postgres SQL, Java, Kubernetes
• Change/Release Management: Experience in POS application enhancement, rollout and support
• SLA Management / Escalation Management
• Stakeholder & Customer Management
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication
• Experience coordinating onsite/offshore support teams
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Preferred Industry Experience
• Retail POS/Stores domain knowledge
• End to end Application development
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Educational Qualifications
• Bachelor's or master's degree in engineering/technology, or related disciplines
