Workstation Support/Desktop Technician

Job Title: Workstation Support / Field Support / PC Tech / Desktop Admin
Location: Richmond, VA
Work Model: On-Site
Schedule: 8:00 AM – 5:00 PM (On call rotation requirement)
 

Job at a Glance

The team is seeking a Desktop Technician/Administrator to provide workstation and field support in a fast-paced IT client services environment. This role is focused on desktop support and is not a Network Administrator or Server Administrator position. The selected candidate will support imaging, workstation configuration, VPN access, and end-user troubleshooting while delivering strong customer service to a wide variety of clients.

Responsibilities

• Candidates should have a good understanding and knowledge of installing software and setting up hardware.

• Proficiency in Windows 11/Office365 products/Outlook/Teams/One Drive.

• Proficiency in diagnosing and troubleshooting computer issues. Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests.

• Must be able to troubleshoot and resolve any imaging issues for standard PC’s/laptops, tough books, tablets, etc.

• Experience supporting cell phones and Ipads desired.

• Experience supporting HP and OCE printers/plotters desired.

• Ability to interface with wide variety of clients and must have excellent customer service skills.

• Previous Helpline or customer service experience required.

• Excellent problem-solving and critical thinking skills required.

• Must have strong listening skills and be able to respond to multiple customer requests or demands.

• Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Willingly cooperates and works collaboratively with a team.

• Configure and test client workstations to utilize VPN access using secure token identification.

• Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting/drawing, and network connectivity.

• Install image systems with appropriate OS for client needs.

• Install and configure core applications once base OS image has been deploy.

• Establish Internet accessibility, TCP/IP addresses, and internal and external e-mail accounts.

• Support various connectivity requirements including, but not limit to, Ethernet and TCP/IP.

Qualifications

• MUST have experience as a Desktop Technician/Administrator.

• MUST be able to troubleshoot and resolve any imaging issues for standard PC’s/laptops, tough books, tablets, etc.

• MUST have prior experience configuring and testing client workstations to utilize VPN access using secure token identification.

• MUST have proficiency in Windows 11/Office365 products/Outlook/Teams/One Drive.

• Minimum of 3+ years of experience as a Desktop Technician/Administrator.

• Minimum of High School Diploma or Equivalency (Required).

• Preference for candidate who have worked as a LAN administrator in a regulated industry.

• Possesses strong customer service skills.

• Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them.

• Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.

About the Client

The client is a large, regulated energy services organization supporting critical infrastructure and enterprise IT operations. The team operates in a structured, compliance-driven environment and provides IT client services to a broad internal user base across multiple business units.

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