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ServiceNow Business Analyst

Remote in Remote Work, AR, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

USD $80,001.00 - 120,000.00 per year

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

Augmented Reality
Security Clearance
Business Analytics
Business Analysis
Communication
Effective Communication
Project Lifecycle Management
Sprint
Apache Velocity
Team Leadership
Coaching
Mentorship
Requirements Elicitation
Writing
Dynamics
Extraction
User Experience
Management
Scheduling
Risk Management
Leadership
Acceptance Testing
Testing
Documentation
Facilitation
User Stories
Enterprise Architecture
User Guides
Continuous Improvement
Process Improvement
Collaboration
Performance Management
Preventive Maintenance
Project Management
Agile Management
Workflow
Change Request Management
Software Development Methodology
Technical Writing
PMBOK
ServiceNow
Scrum
Agile
FedRAMP
Innovation
Accountability
Energy
Information Technology
Systems Engineering
FOCUS

Augmented Reality
Security Clearance
Business Analytics
Business Analysis
Communication
Effective Communication
Project Lifecycle Management
Sprint
Apache Velocity
Team Leadership
Coaching
Mentorship
Requirements Elicitation
Writing
Dynamics
Extraction
User Experience
Management
Scheduling
Risk Management
Leadership
Acceptance Testing
Testing
Documentation
Facilitation
User Stories
Enterprise Architecture
User Guides
Continuous Improvement
Process Improvement
Collaboration
Performance Management
Preventive Maintenance
Project Management
Agile Management
Workflow
Change Request Management
Software Development Methodology
Technical Writing
PMBOK
ServiceNow
Scrum
Agile
FedRAMP
Innovation
Accountability
Energy
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2616132

Location: Remote Work, AR, US

Date Posted: 2026-08-26

Category: Information Technology

Subcategory: Bus Proc Analyst

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_REMOTE

Description

We are seeking a Business Analyst (ServiceNow) to bridge the gap between enterprise stakeholders and our technical development team while providing peer leadership within the analysis team. In this role, you will lead project intake, extract complex technical requirements, and translate business needs into actionable user stories-utilizing the ServiceNow platform to manage the end-to-end intake and lifecycle.

As a senior team member, building trusted relationships and rapport with our customers is vital. You will actively collaborate with them to prioritize the product backlog and champion the project intake and Agile delivery process. In addition to core BA duties, you may perform Scrum Master functions to ensure the development team follows the Agile process and maintains accurate task tracking. You will also manage change requests, own the UAT process, and serve as a mentor and coach to elevate the skills of mid-level and associate business analysts on the team.

This role is remote within the US.

Responsibilities

Customer Rapport & Communication: Build and maintain strong, trusted relationships with enterprise customers and stakeholders. Act as the primary point of contact, ensuring clear, empathetic, and effective communication throughout the project lifecycle.
Agile Backlog Management & Prioritization: Own and continuously update the product backlog within ServiceNow. Collaborate directly with customers to prioritize user stories based on business value, mission urgency, and operational readiness.
Backlog Refinement Leadership: Lead regular backlog refinement sessions with the development team and stakeholders to ensure user stories are thoroughly refined, sized, and ready for upcoming sprints.
PM Support / Scrum Master & Process Facilitation: Provide PM support as assigned, may perform Scrum Master duties to uphold Agile practices. Ensure the development team accurately updates their task inputs, story statuses, and effort tracking on the Agile board, while removing blockers to maintain delivery velocity.
Mentorship & Team Leadership: Provide guidance, coaching, and mentorship to non-senior business analysts on the team. Help them refine their requirement-gathering techniques, improve their user story writing skills, and navigate complex stakeholder dynamics.
Platform-Driven Project Intake: Lead discovery sessions with enterprise stakeholders to perform project intake, evaluate business needs, and define the scope for new modules and capabilities, managing all intake workflows directly within ServiceNow.
Requirement Extraction & Agile Story Authoring: Translate high-level business goals into detailed, technical requirements for workflow automation and user experience enhancements. Author and manage all user stories, acceptance criteria, and product backlogs inside ServiceNow.
Change Request Management: Create, submit, and manage formal Change Requests (CHGs) within ServiceNow to ensure all development efforts follow proper governance, scheduling, and risk mitigation protocols before production deployment.
UAT Leadership & Sign-Off: Lead the end-to-end User Acceptance Testing (UAT) phase. Ensure comprehensive UAT test cases are created, coordinate testing cycles with business stakeholders, and secure formal sign-off documentation required for release.
Developer Support & SDLC Facilitation: Partner closely with ServiceNow developers throughout the Agile SDLC, serving as the voice of the stakeholder, clarifying requirements, and unblocking delivery roadblocks.
Governance Alignment: Ensure all extracted requirements, user stories, and proposed workflows strictly align with the FAA's digital governance and enterprise architecture frameworks.
Technical Documentation: Author and maintain comprehensive technical documentation, process maps, user guides, and operational integration plans to support successful platform adoption.
Continuous Improvement: Relentlessly recommend, update and document process improvements in collaboration with the PM and Development team.

Qualifications

Required Skills and Experience

Bachelor's Degree in Information Technology + 3 years of relevant experience; Associates in Information Technology + 10 years of relevant experience; High School + 11 years of relevant experience.
Experience in Agile project management.
Skill in stakeholder discovery, project intake, and ServiceNow workflows.
Knowledge of Change Request processes and governance in ServiceNow.
Ability to support developers and resolve delivery issues in SDLC.
Strong technical documentation abilities.
Experience working on IT projects utilizing the PMI framework.

Desired Skills and Experience

ServiceNow certifications.
Scrum Master/Agile experience.
Experience supporting FedRamp authorized software.
Results-Oriented: Maintains a strong sense of urgency, consistently follows through, and delivers on goals with minimal oversight.
Entrepreneurial Mindset: Approaches challenges with resourcefulness and creativity, continuously seeking improvement and innovation.
Takes Ownership: Assumes responsibility for outcomes and demonstrates a high degree of accountability and follow-through.
Highly Motivated: Brings energy and enthusiasm to their work, setting ambitious goals and pushing boundaries to achieve them.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2616132
Posted 3 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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