Senior ServiceNow Developer

Duration: 6+ Month Contract
Employment Type: Contract
Position Overview
We are seeking a Senior ServiceNow Developer to design, develop, test, and support enterprise ServiceNow solutions in a large-scale environment. This role will serve as a senior technical contributor responsible for delivering scalable, secure, and maintainable ServiceNow applications while partnering closely with product owners, service managers, and cross-functional teams.
The ideal candidate will possess strong ServiceNow platform expertise, experience building custom applications, and the ability to collaborate effectively in an Agile environment while promoting development best practices and platform governance.
Key Responsibilities

• Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments.
• Collaborate with product owners, stakeholders, and technical teams to translate business requirements into technical solutions.
• Maintain and optimize existing applications with a focus on platform stability, performance, and upgrade compatibility.
• Review development work and provide technical guidance to ensure alignment with platform standards and security requirements.
• Support ServiceNow platform upgrades and address development-related issues resulting from new releases.
• Create and maintain technical documentation, architectural design artifacts, and operational runbooks.
• Troubleshoot production issues and implement sustainable corrective actions.
• Participate in change management, release governance, sprint planning, backlog refinement, and other Agile ceremonies.
• Mentor developers through code reviews, knowledge sharing, and development best practices.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent combination of education, training, and professional experience.
• 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments.
• 3+ years of experience developing and supporting custom applications using App Engine Studio.
• 3+ years of experience working within Agile or sprint-based delivery environments.
• Experience with:
  • Server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs.
  • GlideRecord, query optimization, and transactional logic.
  • Flow Designer, reusable actions, subflows, and automation workflows.
  • REST integrations and JSON-based data exchange.
  • ACL design, role hierarchy, and access controls.
• Strong verbal and written communication skills, including technical documentation and solution design.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL 4 Foundation Certification or comparable ITSM experience
• Experience with:
  • Configurable Workspace
  • UI Builder
  • Platform Analytics
  • IntegrationHub
  • Enterprise platform governance and architecture standards
• Experience mentoring developers and leading technical initiatives.

Technical Expertise
App Engine & Custom Application Development

• Design and build scalable, maintainable, and upgrade-compatible applications using App Engine Studio, scoped applications, and platform APIs.

Workspace & User Experience Development

• Develop role-based user experiences utilizing Configurable Workspace, UI Policies, Client Scripts, and UI Builder.

Integrations & Automation

• Develop and maintain inbound and outbound integrations using Scripted REST APIs and IntegrationHub capabilities when appropriate.

Platform Governance

• Apply development standards, security controls, naming conventions, and architectural best practices to support long-term platform health and maintainability.

Agile Delivery

• Work collaboratively within Agile delivery teams and actively participate in planning, estimation, refinement, testing, and deployment activities.

Work Location
This position is based in Atlanta, Georgia. Qualified remote candidates will be considered. Local candidates may receive preference based on business needs.
Equal Opportunity Employer
We are committed to creating an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.
Accommodation Statement
Reasonable accommodations may be available to enable individuals with disabilities to participate in the application and interview process and perform essential job functions.
Pay Transparency
Compensation information will be provided during the recruiting process and may vary based on factors including experience, skills, education, certifications, location, and business needs.
Work Authorization
Applicants must be legally authorized to work in the United States at the time of hire. Sponsorship availability, if applicable, will be discussed during the recruiting process.