Product Owner

Job#: 3018010

Job Description:

Job Title: CRM Product Owner

Duration: 12 Months

Location: Charlotte, NC

Payrate: $60.00 - 61.37 /hr

Position Summary

The Digital CRM Product Owner (PO) is responsible for providing business metric and program analysis, and project support at several different levels. The PO will be assisting the overall CRM team in architecting and developing solutions for sales associates. The individual will use a consultative approach to understand the business and technical requirements to manage complex Salesforce.com projects. Role will need to effectively communicate to various stakeholders in the form of architectural designs, functional capabilities, business process efficiencies and business value realization.

Position will cover solutions development for the sales lifecycle from research, solutioning, referrals, applications, onboarding, and servicing. Must be able to think strategically, as well as perform in a proactive manner with limited supervision. The position also requires the individual to build and maintain relationships with other POs, and work closely with other organizations including technology, quality assurance & lines of business.

Responsibilities include:

Assist in translating the business and user needs into CRM requirements across the sales lifecycle

Partner with technology in agile environment to implement both large scale and small CRM changes

Assist in creating user Agile Epics and stories and business requirements and track project milestones for project initiatives

Assisting in the creation and communication of project deliverables

Drive process improvements and standardize processes across departments

Deliver change that provides data integrity and quality within Small Business Salesforce.com

Create and execute business acceptance test plans and test scripts

Ensure requirements are captured, prioritized and communicated to appropriate groups

Facilitate meetings with stakeholders and subject matter experts

Coordinate implementation related activities, and provide guidance and support to the other team members

Required Qualifications

2 to 5 years CRM experience

3-5+ years' experience on large scale projects/initiatives

Prior experience with CRM and Salesforce.com

Agile software development experience including user stories and end user testing

Strong analytical and data skills

Able to manage multiple priorities and strategies in parallel

Strong oral and written communication skills

Experience analyzing and solving complex business problems

Self-motivated; ability to work without lots of supervision

Ability to work in a fast paced, demanding, client driven environment, across cross functional organization

Proficiency in computer skills and professional programs (for example Microsoft Office, PowerPoint)

Desired Qualifications

Broad understanding of Risk and Compliance standards, policies and procedures

3+ years' experience with relationship management or engagement management experience

Previous experience or involvement in change management or project management / understanding of best practices

Understanding of operational risks and their impacts

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.