Lead Technical Writer & Knowledge Management SpecialistDirect HireIrving, TX (Onsite) Responsibilities- Create, maintain, and govern high-quality technical documentation, including system overviews, architecture documentation, APIs, SDKs, and integration guides.
- Translate complex technical concepts into clear, user-friendly content for both technical and non-technical audiences.
- Ensure documentation supports onboarding, troubleshooting, and product adoption initiatives.
- Partner closely with engineering, product, quality, and support teams to ensure documentation remains accurate and up to date with evolving features and releases.
- Act as a bridge between technical teams and end users to identify knowledge gaps and improve documentation effectiveness.
- Establish and maintain documentation standards, including templates, taxonomies, version control, and style guidelines.
- Manage documentation and knowledge content within platforms such as SharePoint or comparable content management systems.
- Design and implement a scalable knowledge management approach that integrates documentation, internal wikis, training materials, and support content.
- Define processes to capture and preserve institutional knowledge from subject matter experts, retrospectives, and project reviews.
- Champion a culture of knowledge sharing through best practices, training, and enablement efforts.
- Review and edit content to ensure clarity, accuracy, consistency, and alignment with organizational standards.
- Implement feedback mechanisms and analytics to continuously improve content discoverability and usefulness.
- Ensure documentation aligns with usability, accessibility, and user experience principles.
- Curate and maintain internal knowledge bases, including onboarding materials, FAQs, and process documentation.
- Support learning and development initiatives by contributing content for workshops, self-service resources, and digital learning platforms.
Requirements- Bachelor s degree in English, Communications, Information Systems, or a related discipline.
- 7 10 years of experience in technical writing, documentation, or knowledge management roles.
- Demonstrated experience leading documentation initiatives across multiple teams or complex domains.
- Strong understanding of documentation platforms, taxonomy, and content lifecycle management.
- Experience working in Agile/Scrum environments and familiarity with tools such as Azure DevOps.
- Excellent communication, collaboration, and stakeholder management skills.
- Ability to mentor junior writers and influence cross-functional teams without direct authority.
- Experience implementing or scaling enterprise knowledge management systems.
- Background supporting complex, regulated, or platform-based business environments.
- Familiarity with business processes such as transaction workflows, compliance, reporting, and operational systems.
- Strong understanding of technical concepts including APIs, databases, system integrations, cloud-based architectures (Azure preferred), UX principles, accessibility standards, and content analytics.
- Experience with SharePoint, CMS platforms, and digital learning or e-learning tools.
Estimated Min Rate: $100000.00
Estimated Max Rate: $130000.00
What s In It for You?We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit
https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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