Systems Administrator - Tier 2

• Posted 30+ days ago • Updated 6 hours ago
Full Time
USD $61,850.00 - 70,000.00 per year
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Fitment

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Job Details

Skills

  • Tier 2
  • Recruiting
  • Marketing Operations
  • Technical Support
  • Computer Hardware
  • Network
  • Problem Solving
  • Conflict Resolution
  • ROOT
  • Reporting
  • Tier 3
  • Documentation
  • Software Documentation
  • Operating Systems
  • Microsoft Windows
  • Microsoft Outlook
  • Adobe
  • Microsoft Technologies
  • Document Management
  • Active Directory
  • Microsoft SharePoint
  • Communication
  • Service Level
  • Security Clearance
  • Issue Tracking

Summary

GovCIO is currently hiring for System Administrator/Software Analyst to support our US Coast Guard IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid remote position.

Responsibilities



Provide technical support:
  • Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.

Diagnose and resolve issues:
  • Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions.

Handle support requests:
  • Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.

Escalate complex problems:
  • Report significant or recurring issues to higher-level support teams (Tier 3 or higher).

Maintain systems and documentation:
  • Install and configure software, document internal procedures and FAQs.

Communicate with users:
  • Walk users through the use of our products or systems, and provide follow-up communication to ensure resolution.

Qualifications

Bachelor's with 5-8 years (or commensurate experience)



Required Skills and Experience
  • Proficiency in operating systems (Windows).
  • Knowledge of Microsoft software applications such as Outlook, TEAMS, and OneDrive. Knowledge of troubleshooting Adobe issues. Knowledge of Microsoft Application Suite.
  • Knowledge of EDMS and Active Directory.
  • Knowledge of SharePoint.
  • Ability to diagnose and resolve technical problems efficiently.
  • Ability to follow previously defined troubleshooting processes
  • Excellent verbal and written communication skills to explain complex technical issues clearly to non-technical users.
  • Patience and empathy to provide top-notch service and ensure user satisfaction.
  • Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs).
  • Ability to work independently and as part of a team.


Clearance Required: ship is required to obtain and maintain Public Trust

Preferred Skills and Experience
  • Experience with SNOW and ticketing software is preferred.


Posted Salary Range

USD $61,850.00 - USD $70,000.00 /Yr.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10443217
  • Position Id: 7309
  • Posted 30+ days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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