Sr. ServiceNow Developer

Position Description:

Position Title - Sr. ServiceNow Developer                 
Job Location - Remote, RM, USA                
Bill Rate Range - 95                 
Estimated Duration (In Months) - 12                 
Work Model - Remote
Must have Skills/Attributes - CAD, CSM, Implementation, ITIL, ServiceNow                 
Shift - General shift

10+ years of experience required. Local to Atlanta, GA, candidates only.

Required Skills:
• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (3 Years)
• Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team. (3 Years)
• Strong, technical knowledge, and implementation experience with ITSM and CSM. (3 Years)
• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (3 Years)
• Solid understanding of ITIL frameworks, change management, and continuous process improvement activities. (3 Years)
• Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)
• Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator 
• Strong, technical knowledge, and implementation experience with:
• ITSM (Incident, problem, change, knowledge, and catalog/request management)
• CSM (Customer Service Management) 
• Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB
• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
• Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities

Soft Skills and Professional Attributes:
• Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion
• Communication: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation
• Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues
• Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups
• Adaptability: highly organized, flexible and capable of prioritizing tasks in a fast-paced environment
• Preferred qualifications (Plus) 
• Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
• ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM

Job Description:
Under broad supervision, designs, codes, tests, modifies and debugs computer software. The CLIENT is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform. The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

Key Responsibilities:
• Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation
• Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption
• Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability
• Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems
• Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders
• Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module