ServiceNow Systems Engineer

Title: ServiceNow Systems Engineer

Location: Reston, VA (Hybrid- 2 days a week onsite)

 (Full Time/ Direct Hire)

Job Description

Our team focuses on improving the engineering experience and productivity across the company. To help us empower our employees, we are looking for a skilled engineer to fill the role of ServiceNow Engineer. This engineer will bring technical expertise in core ServiceNow platform capabilities, IT Service Management (ITSM), IT Asset Management (ITAM), and CMDB/CSDM.

To be successful in the role, an ideal candidate cares deeply about delivering performant solutions while focusing on platform health, optimization, security and performance, and the potential of the broader ServiceNow ecosystem.

Key Responsibilities:

Platform Strategy:

• Participate in the overall design strategy of the ServiceNow platform, ensuring alignment with business goals and industry and technical best practices.
• Collaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions using ServiceNow platform.
• Assist in defining platform roadmaps, by ensuring scalability, performance, stability, and audit compliance.
• Assist in the design of workflows, integrations, and modules to extend the ServiceNow platform''''''''''''''''''''''''''''''''s capabilities.
• ServiceNow Implementation & Optimization:
• Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, and other relevant modules.
• Manage platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards.
• Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs.
• Manage the documentation of solutions, internal technical and process knowledge base materials, and training of process owners and stakeholders.
• Recommend and apply technical best practices.
• Stakeholder Engagement & Communication:
• Coordinate with ServiceNow team management to ensure clear communication regarding project status, challenges, and milestones.
• Work closely with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform success.
• Engage with leadership and management to understand business objectives, recommending solutions that deliver tangible value and measurable outcomes.
• Preferred: Provide mentorship and guidance for a team of ServiceNow engineers.
• Continuous Improvement:
• Bring sound technical governance and best practices to continuously improve platform performance and operational efficiency.
• Stay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platform.
• Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems.

Required Qualifications:

Experience:

• 8+ years of experience with ServiceNow, including deep technical expertise in core platform, ITSM and ITOM, CMDB/CSDM; strong preference for HAM, SAM, SecOPs, GRC, Service Catalog, Employee Center and Integration Hub.
• Preference for experience in architecture and design of ServiceNow platform implementations, including workflows, custom apps, and integrations.
• Proven experience with process governance and delivering large-scale projects.

Technical Skills:

• Proficiency with scripting languages (JavaScript, Glide, etc.) in the context of ServiceNow platform development and Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
• Strong understanding of core platform, ITAM, ITOM, CMDB
• Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub and Spokes.
• Nice to have Perl and Python programming in *NIX environment.
• Experience with Agile, Scrum and Kanban development methodologies.

Mentorship & Communication:

• Preferred: demonstrated ability to mentor technical teams
• Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders.

Education/preferred Certifications:

• Bachelor's degree in IT, Business, or related field preferred or equivalent work experience.
• ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL v3/v4 certification
• Certified Technical Architect (CTA)