Cloud Support Engineer

Remote • Posted 15 hours ago • Updated 15 hours ago
Contract W2
6 Months
Remote
$80 - $86/hr
Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

  • Cloud Support Engineer
  • Python
  • Terraform
  • AWS
  • OCI
  • Oracle Cloud Infrastructure
  • Automation
  • HashiCorp
  • CyberArk

Summary

Duties and Responsibilities: (Essential Duties include but are not limited to):
1. Maintain multiple customer environments.
2. Update and Manage case backlog based on internal policies.
4. Crisis Management - Identify any high priority issues and resolve them.
5. Provide a Customer-First experience while utilizing phones and email to manage cases.
6. Work cohesively with team as well as all divisions of company. Customer-first approach.
7. Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, architecture teams, account teams, or project managers.
8. Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
9. Be able to listen to, accept, and follow direction from more senior engineers.
10. Flexibility to be customer facing and travel to customer sites.
11. Act as technical escalation for NOC, Level I & II Engineers.
12. Contribute to technical knowledge base.
13. Coach / Mentor NOC, Level I & II Engineers.
14. Deliver trainings to NOC, Level I & Level II Engineers.
15. Perform Escalation Manager duties.
16. Review cases, identify trends, and drive problem resolutions.
17. Perform technical review of environments transitioning from implementation team to support team.
18. Deep dive technical problems and create full resolutions to issues.
19. Understand how technologies work together to see bigger picture of issues.
20. Review and manage top tier customer environments to prevent major issues.
21. Act as final escalation point for support team.
22. Be available for on-call & weekend shifts.
23. Perform Customer Onboarding & Critical Account roles and responsibilities.
Target years of experience: 4-6
What are your top 3-5 MUST HAVEs OR REQUIRED skillset:

  1. AWS experience, OCI experience a plus
  2. Automation focused - python, Terraform, etc.
  3. Bonus points if HashiCorp / CyberArk development experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: swapps
  • Position Id: 9026784
  • Posted 15 hours ago
Contact the job poster
VA

Vandana Agarwal

Recruiter @ AgreeYa Solutions
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Remote or Plano, Texas

Today

Full-time

USD 70,000.00 - 105,000.00 per year

Remote or Lehi, Utah

Today

Easy Apply

Full-time

USD 160,000.00 - 180,000.00 per year

Remote

Today

Easy Apply

Contract, Third Party

Depends on Experience

Remote

23d ago

Easy Apply

Third Party, Contract

Depends on Experience

Search all similar jobs