Service Desk Engineer

Blue Bell, PA, US • Posted 2 days ago • Updated 2 days ago
Full Time
No Travel Required
On-site
$50,000 - $70,000/yr
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Fitment

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Job Details

Skills

  • SLA
  • KPI
  • ITIL
  • windows
  • MAC Networking

Summary

ServiceDesk E2 , ITIL, Windows, MAC, Networking 
 
Roles & Responsibilities
 Ticket Logging: Receive, log, and categorize incidents and service requests.
First-Level Support: Provide initial troubleshooting and resolution using knowledge base.
User Assistance: Support users with common issues (password reset, access, basic IT issues).
Escalation: Identify unresolved issues and escalate to L2/L3 as per SLA.
SLA Adherence: Ensure timely response and resolution within agreed SLAs.
Documentation: Update tickets with accurate actions and resolution details.
Communication: Keep users informed on status and closure.
 
Generic Managerial Skills, If any
 Understand SLA’s and KPI’s
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172467
  • Position Id: 423826
  • Posted 2 days ago

Company Info

About TATA Consultancy Services Limited

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large.

With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.

Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.

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RK

Ramya Krishnan

Recruiter @ TATA Consultancy Services Limited
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