For our direct client in Norwalk, CT we seek a senior consultant to support a major systems modernization program. Following completion of Phases 1 and 2, the client is conducting a structured lessons learned and current-state operating assessment to identify process breakdowns, clarify ownership, and make the right adjustments before moving forward with the next Phase. We seek an experienced professional-services-type consultant for this on-site engagement (4 days/week onsite near Norwalk, CT)
This is a high-impact engagement for a hands-on consultant who can embed with the team, facilitate discovery, and serve as an independent third party to validate assumptions and drive clarity across business and technology stakeholders.
Key Responsibilities
Embed onsite with the team and facilitate high-impact discovery sessions
Observe and document how work is actually performed across key functional areas
Surface process breakdowns, manual workarounds, duplicated effort, and decision bottlenecks
Help teams define end-to-end process flows and cross-functional handoffs
Clarify roles, ownership, and decision rights (RACI-style)
Connect process findings to modernization goals, highlighting where process change is the primary lever
Synthesize findings into a clear, actionable set of recommendations for Phase 3
Desired Background
10+ years in consulting, process improvement, operating model work, and/or SDLC / systems modernization
Strong facilitation and stakeholder management skills across business + IT
Experience in complex, multi-step environments involving both manual and system-driven workflows
Able to produce clear, practical deliverables (not just high-level observations)
Additional information:
To ensure a fair and secure hiring process, candidates must complete live video interviews with cameras on and present valid government-issued identification during the process. All interviews are conducted directly with our internal team proxy interviewing is not permitted.
Candidates must represent themselves throughout the entire interview process. Third-party representation, coaching during interviews, or substituted participation will result in immediate disqualification.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: bmarkits.com/privacy-policy
Never miss an opportunity! Create an alert based on the job you applied for.