Salesforce Business Systems Analyst

Role Summary
This is a Salesforce Business Systems Analyst role supporting Clientss inflight transformation of MDF (Market Development Funds) and Indirect Rebate processes. The project is being implemented on Salesforce using PEM (Partner Experience Management) and ChRM (Channel Revenue Management), with larger the system integrator.
The BSA will act as the connective tissue between customer's internal business teams, SI's implementation team, and end users ensuring the project moves smoothly through testing, documentation, training, and adoption.

Key Responsibilities

• Partner with client business teams and EY to support the Salesforce PEM/ChRM implementation
• Lead and execute SIT, UAT, regression testing, and defect triage
• Develop and maintain functional documentation, process flows, and user guides
• Support change management through training content creation and delivery
• Facilitate crossfunctional alignment on requirements, test scenarios, and acceptance criteria
• Assist with golive readiness, cutover activities, and postdeployment stabilization
• Ensure solution alignment with MDF, rebates, and partner incentive business processes

Required Background
MustHave

• Strong Salesforce functional experience (ideally in partner programs, incentives, or revenue operations)
• Experience working as a Business Systems Analyst on enterprise Salesforce projects
• Ability to run testing cycles, document processes, and support training

Required Qualifications

• 5+ years of experience as a Salesforce Business Analyst or BSA
• Strong understanding of Salesforce capabilities, data models, and functional configuration
• Experience supporting enterprise Salesforce programs (preferably with an SI)
• Demonstrated ability to run structured testing cycles and manage defects
• Strong documentation, communication, and stakeholdermanagement skills

Preferred Qualifications

• Experience with MDF, rebates, partner incentives, or channel programs
• Familiarity with Salesforce PEM or ChRM
• Experience working with or alongside a global SI (Big5 Experience, etc.)
• Background in hightech, semiconductor, or partner ecosystems

Soft Skills

• Highly organized, detailoriented, and proactive
• Strong crossfunctional communication and facilitation skills
• Ability to translate business needs into structured test cases and documentation
• Comfortable working in fastmoving, highvisibility programs