Title: Administrative Assistant - Hybrid
Mandatory skills:
Customer Service,
Scheduling, front desk,
calls, incoming calls, emergency calls,
communication systems, monitor alarms, paging systems, sorting mail,
assemble, CE paperwork, mailing, medical sources,
tracking system, case development
Description:
Administrative Assistant job duties
Switchboard duties involve operating communication systems to answer, direct, and transfer incoming calls to the correct departments or individuals, managing visitor check-ins, and performing general administrative tasks such as taking messages, providing information, and maintaining records.
Operators also handle emergency calls, monitor alarms, and may perform other duties like managing paging systems, sorting mail, and providing basic customer service. The specific duties of a switchboard operator can vary depending on the organization and often blend with receptionist functions.
Responsibilities include locating specialized doctors near the claimant''s location to complete exams requested by the Disability Evaluator. Scheduling consultative examinations (CE) including follow-up phone calls to claimants. Print CE, assemble the packet to be mailed out to claimant, send CE paperwork through fax if necessary to doctors.
Responds to inquiries from claimants, vendors, and other sources regarding status of claim or for transportation assistance such as mailing out bus passes to claimants. Contacts claimants to advise of appointments and paperwork that is still pending, contacts doctors for follow reports or specific instructions, hospitals for authorizations and reports and other sources such as claimant’s attorneys to answer basic status questions.
Contacts claimants, attorney representatives, medical sources and other sources as directed by the supervisor to assist claim adjudicators.
Ensures daily assignments are disseminated and completed using a tracking system.
Conduct case development activities which require analysis and judgment
Required Skills
Customer Service internal/external
Scheduling/ front desk experience
Computer skills
Preferred Skills
Bilingual
Notes:
This position has potential of going hybrid after training.
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Ramadas Kumaresan
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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