Training and Adoption Specialist (Journeyman)

Description

We are looking for a Training and Adoption Specialist (Journeyman) to support business teams through effective learning strategies and user adoption efforts. This contract-to-permanent opportunity is ideal for someone who can translate business needs into practical training solutions, guide change initiatives, and help improve end-user readiness for new tools and processes. The role combines business analysis, communication, and stakeholder support to strengthen adoption outcomes in a fast-paced environment.

Responsibilities:
Design and deliver engaging training programs that prepare employees to use business systems and processes effectively.
Partner with stakeholders to assess readiness, identify adoption challenges, and recommend practical change management approaches.
Gather and analyze business needs to create training materials, job aids, and documentation aligned with operational goals.
Facilitate workshops, presentations, and support sessions to reinforce learning and encourage user confidence.
Review existing workflows and perform gap analysis to identify areas where additional training or process clarification is needed.
Collaborate with Agile Scrum teams and business partners to align training efforts with project timelines and evolving requirements.
Support customer-facing and call center teams by developing resources that improve service consistency and process understanding.
Track feedback and adoption results to refine learning content and improve overall effectiveness.
Contribute to document review activities to ensure training content is accurate, current, and easy to follow.

Requirements

Proven experience developing and delivering training for business users in a structured work environment.
Hands-on background in technology adoption, organizational change support, or user enablement initiatives.
Certification from a recognized change management or training methodology organization is required.
Experience with business analysis practices, including requirements gathering and gap analysis.
Ability to create clear documentation, learning materials, and user-facing process guidance.
Familiarity with Agile Scrum environments and the ability to work with cross-functional teams.
Strong communication and presentation skills, with the ability to engage diverse stakeholder groups.
Prior experience supporting customer service or call center operations is preferred.

Technology Doesn't Change the World, People Do.

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