Location: Morristown, New Jersey
Duration: 6 months
Requested experience: 6-8yrs
Role: Telecom Expense Analyst
Description:
The ITSM Analyst - Telecom is responsible for interacting with all telecommunications and information technology vendors to acquire supporting documentation necessary for accurate inventory entries and validate all saving and requirements. This individual will be responsible for streamlining current multiple inventory/billing platforms and consolidating our inventory to publish metrics to provide accurate data to the Management Team.
1. Consolidate and develop a robust Technology Telecom cost structure and single billing platform across the Enterprise.
2. Build, manage and develop strong telecom team responsible for transforming current telecom billing platform.
3. Forecast monthly/quarterly run rates and changes to run rates.
4. Develop process to Order/Disconnect new services.
5. Work closely with IT Teams and Field and provide guidance regarding technology deployment Billing Lifecycle.
6. New TEM Platform Integration and migration responsibilities to make sure All reporting and metrics.
7. Oversees work performed by third party vendor(s) related to telecommunication services in order to track and resolve issues as required, review and improve telecommunications related processes, and seek ways to reduce overall communications spend.
8. Directs the audit, maintenance, analysis, and verification for accurate communications billing, charge-back models and contract compliance monitoring activities related to all CCF, cellular, local, long distance, data networks and international telephone service.
9. Consults with RFP process for telecommunications related services and reviews contracts, SLAs, and KPIs to ensure best practices are implemented
10. Manage IT and Telecom Carrier Vendor SLAs and develop pertinent reporting for Senior leadership.
11. Participate and work with IT vendors to develop comprehensive Quarterly Business Reviews.
12. Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. For supervisory positions, ensure BSA training requirements are completed by staff.
13. Additional duties as assigned by management.
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KNOWLEDGE, SKILLS, AND ABILITIES (KSA):
1. Strong management, communication and leadership skills with the ability to present technical concepts in concise manner.
2. Ability to develop strong relationships (carriers, Field, IT Finance, Accounts Payable)
3. Strong organizational skills: ability to establish priorities, multi-task, handle competing priorities and follow through on all open items/tasks.
4. Decision making and ability to clearly articulate decisions in a team environment.
5. Demonstrated ability to execute projects and process improvement activities.
6. Results-oriented team player.
7. Demonstrated team building, organizational, influencing and planning skills
8. Ability to conceptualize client needs and translate them into specific implementation strategies
9. Effective problem-solving skills - analytical, decision making, written, oral and interpersonal skills.
10. Demonstrated business/consulting knowledge including negotiation and presentation skills.
11. Ability to efficiently manage multiple initiatives simultaneously
12. Ability to learn new technology and keep abreast of the latest technological advances.
Required: Bachelor's degree in IT or a related discipline with a minimum of 8 years' experience in technical implementation and managing large projects and/or teams. The ability to use Project Management techniques and tools to plan/monitor project processes.
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
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