Lead QA Analyst & Test Manager (FCCMS) - HYBRID (CURRENT SC Resident - W2 ONLY)

Job Description:

***Only W2 resumes are accepted

Work Location: Role is hybrid (2 days onsite per week)
Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed. 

The CFS Project Team is responsible for developing and maintaining a statewide Case Management System (CMS) for the South Carolina Family Courts. The CMS is used to record and maintain information on Family Court Cases. It includes a comprehensive accounting application compliant with Generally Accepted Accounting Principles (GAAP). It includes a document management system which supports document imaging, and other media. Several interfaces facilitate the transfer of information to the South Carolina Judicial Branch (SCJB) and the Palmetto Automated Child Support System (PACCS).

DAILY DUTIES / RESPONSIBILITIES:

This position is for a Test Manager that will perform the following primary functions during the Maintenance and Operations Phase of the Project:

1. Act as the Lead Quality Assurance Analyst on the FCCMS Team 
2. Plan and organize testing of FCCMS and newly developed functionality
3. Provides End User support

This position will report to the SCJB Applications Administration Manager.

Responsibilities

Lead Quality Assurance

·       Provide Management Reporting of Key Metrics for Defect Management, Overall Quality of Application and communicate End User Support issues to State FCCMS Leadership.

·       Works closely with 3rd Party Software Vendor to communicate observed end user issues and defects.

·       Provides data analysis and root cause analysis as needed

·       Reproduces defects and demonstrates defects to development as needed

·       Lead Incident Review Meetings as needed

·       Organizes Defect Release Management with COTS vendor and State Team

·       Performs Regression Tests

·       Works with team to prepare test data, including interface data files as needed, for executing test scripts

·       Executes test scripts

·       Records and verify test results

·       Analyzes and report test results

·       Reviews test related work products, including but not limited to system test reports, training materials, Computer Based Training courses and other as needed. 

Analyst - System Enhancements and Interfaces:

·       Works with End Users and Business Analysts to properly define requirements for given request

·       Works with Functional Manager, end users and Business Analysts to assist in the analysis input and review of functional design

·       Provides backup capabilities for Application Configuration of FCCMS

·       Reviews requirements, component designs and use cases and maintain test script traceability to each as applicable

·       Works with the State’s Subject Matter Experts (SME) and Business Analysts to lead the development of test scenarios/test cases and test scripts of newly delivered enhancement functionality.

·       Assist technical lead with development of custom reports

Training:

·       Assists FCCMS Team with developing material and presenting End User Workshops

·       Follows up on end user questions with Functional and Technical Experts in a timely manner

Transition and Turnover:

·       Lead many of the activities and coordinate all testing activities to ensure a smooth transfer and turnover from SC DSS to SCJB

·       Coordinate angular migration testing schedule and transition activities

·       Perform knowledge transition and transfer to SCJB Resources

Required Skills:

·       5+ years of experience using and configuring the Family Court Case Management (FCCMS)

·       5+ years of experience with Component Testing, Integration Testing, Performance Testing, Regression Testing and/or Acceptance Testing

·       5+ years of experience summarizing testing results and report defects

·       5+ years of experience developing custom reports.

Preferred Skills:

·       Experience providing end user instruction

·       Experience using SQL

·       Experience in Requirements Gathering, Software Analysis and Design

·       Previous experience in State Government

·       Previous experience with System Maintenance and operations

·       Experience testing Judicial or Case Management Systems

·       Experience in delivery of training

·       Experience with Agile or Waterfall methodologies

Additional Skills:

·       Ability to use MS Office, MS Teams, Visual Studios, and Microsoft Test Manager effectively

·       Ability to travel to SC Counties as needed