| | Minimum of 2-4 years of In-depth troubleshooting and understanding of practical networking systems such as LAN, firewalls, routers, PC’s and Printers. Comprehensive understanding of network services and networks such as TCP/IP, OSPF and EIGRP. Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently. Can, without assistance, plan, implement, and/or engineer network solutions based upon Cisco equipment with intermediate to advanced complexity. Able to create comprehensive documentation using Visio and related tools. Knowledge of HIPAA regulations preferred. Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices. No direct supervisory or leadership experience required. In-team mentoring experience.
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:
Communication; Ownership; Understanding; Motivation; Sensitivity; Excellence; Teamwork; Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities: Be self-directed; Be flexible and committed to the team concept; Demonstrate teamwork, initiative and willingness to learn; Be open to new learning experiences; Accepts and respects diversity without judgment; Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS: -Normal office environment with minimal exposure to noise, dust, or extreme temperatures. |
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