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IT Specialist / Helpdesk Technician - Remote

Remote • Posted 2 hours ago • Updated 2 hours ago

Full Time

Remote

Fitment

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Job Details

Skills

Help Desk
Recruiting
Positive Attitude
Tier 1
Tier 2
Computer Hardware
Network
Cloud Computing
Issue Tracking
Customer Service
Active Directory
Laptop
Mobile Devices
Inventory
Procurement
Technical Support
Microsoft Windows
Microsoft Office
Computer Networking
OS X
Zendesk
Microsoft Azure
Amazon Web Services
Communication
Management

Summary

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Technical Help Center IT Specialist. This is a contract to hire remote position with benefits.

Success in this role requires a positive attitude, strong customer service skills, curiosity, and a willingness to learn while supporting a fast-paced, nationwide organization.

Responsibilities

Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.
Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.
Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.
Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.
Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.
Maintain accurate IT asset inventory and assist with equipment procurement and deployment.
Communicate project status and technical updates with team members and Technology staff.
Document solutions and contribute to technical knowledge resources.
Participate in an after-hours on-call rotation (currently approximately once every 6-8 weeks).

Qualifications

2 - 5 years IT Help Desk experience supporting Windows / Office 365 Environments
Basic to intermediate understanding of networking and networking principles
Experience supporting macOS devices.
Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience
Enjoy communicating with and helping team members with a positive, friendly disposition
Great communication skills, ability to listen, empathize and communicate with team members over the phone or email
Learn quickly, self-starter, take direction well
Exceptional troubleshooting skills, detail orientated
Ability to manage multiple projects and meet deadlines.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PCCONN
Position Id: 59ab0d7b6afcd1adc30ac98d7224ca74
Posted 2 hours ago

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