Desktop Support Analyst-67489

Indianapolis, IN, US • Posted 2 hours ago • Updated 17 minutes ago

Contract W2

On-site

$20/hr

PRIMUS Global Services Inc.

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Desktop
support
Break
Fix
oncall

Summary

=== POSTING ==

Desktop Support Analyst Indianapolis, IN 46278 (Onsite) Job Description:

We are seeking an experienced Desktop Support Analyst / Desk Side Engineer to provide onsite technical support for desktop systems, applications, and related infrastructure. The ideal candidate will have strong troubleshooting skills, hands-on Smart Hands experience, and the ability to support VIP/Executive users in a fast-paced enterprise environment.

This role requires expertise in desktop/laptop support, IMACD activities, hardware troubleshooting, networking basics, and coordination with infrastructure teams including Networking, Server, and Telecom.

Key Responsibilities:

Provide deskside support for desktops, laptops, printers, mobile devices (iPhone/iPad), and smart devices
Perform break-fix support, troubleshooting, reimaging, and software installations
Handle IMACD (Install, Move, Add, Change, Decommission) activities
Support Incident & Problem Management processes
Provide Smart Hands support for Networking, Server, Storage & Firewall equipment (Rack & Stack)
Support IDF/MDF closets, UPS, PDU, structured cabling & console access
Assist Service Desk & Remote Support teams
Provide executive/VIP support including Town Halls, Board Meetings, and MS Teams Room/Cisco/Avaya/Logitech setups
Maintain asset inventory and spare parts tracking
Work with vendors for hardware/software issue resolution
Participate in after-hours On-Call support for P1/P2 incidents

Required Qualifications:

Strong experience in Desktop/Laptop hardware & software troubleshooting
Knowledge of DHCP, DNS, IP Addressing, Subnetting
Basic Wireless LAN & Ethernet configuration troubleshooting
Experience with ticketing systems and SLA management
Hands-on experience with reimaging, data backup & restore
Smart Hands support for Server/Network environments
Experience supporting Executive & VIP users
Good communication skills and customer-facing experience

Preferred Skills:

Experience supporting Cisco, Avaya, Logitech, MS Teams Rooms
Exposure to Rack & Stack activities
Experience working in enterprise IT environments

*ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2**

For immediate consideration, please contact:

Akhilesh
PRIMUS Global Services
Phone:
Email:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117354
Position Id: 2026-66183
Posted 2 hours ago

Company Info

About PRIMUS Global Services Inc.

At PRIMUS we bring together the right people, knowledge, methodology, and technologies you require for the project at hand.

Whether you require staff augmentation, strategy consulting, technology integration (offsite or onsite, time and materials or fixed bid projects) or offshore development solutions -PRIMUS can get the job done.

We provide the right solution for your company, be it recruiting the exact person or team to work directly for you, or outsourcing the entire project to PRIMUS. We develop customized solutions that exceed our client s expectations and we do it on time and on budget.

PRIMUS provides cost-effective solutions. Because we have consultants in almost every industry - telecommunications, financial, healthcare, security, transportation, consulting, logistics, high-tech, oil and gas, government and hospitality - we can assure you that we will assign a team to your project that understands your industry and your needs and can help you stay competitive in the digital economy.

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