Job DescriptionBHE GT&S has an exciting opportunity as an IT Enterprise Specialist 1/2/3 at our Utica Station location in New Hartford, NY.
Responsibilities- Works independently, or with general direction.
- Provides in person and remote support and maintenance of end-user hardware and software.
- Performs endpoint security procedures.
- Implements PC/Mobile device policies, procedures, and standards, and ensures their conformance with information systems and company objectives.
- Provides liaison support between the customer and escalation groups.
- Works in multi-platform environments, on multiple project assignments.
- Guides and advises less-experienced IT Enterprise Specialists.
- May act as a project work team or group leader.
- Must be proficient at orienting users on operation of standard hardware and software.
- Adherence to established Service Level Agreements, and ability to stay on task of project goals.
- Control and prevent errors that may cause significant disruption to operations, or major costs.
QualificationsAt least 5 years' related experience.
Extensive knowledge of PC/LAN communications hardware and software, in a multi-protocol environment, and network management of software.
Experience in data communications troubleshooting.
Broad understanding of customer needs and how to meet those needs.
Demonstrates a sense of urgency in addressing issues affecting their customer, and takes ownership of the issues affecting them.
Must demonstrate a specialized understanding of customers' business, and quickly adapt to the environment.
Clients are comfortable in approaching them with problems or questions.
Ability to translate knowledge into benefits for the customer.
Maintains a solid strategy for efficient problem diagnosis. Ability to focus on the real issues involved.
Effective at using multiple information sources such as technical manuals, web sites, and local experts.
Able listener.
Communicates early and often with the customer, keeping them informed of the situation.
Willing and able to act as an advocate for the customer, seeing the problem through to resolution, even when the problem is transferred to other support organizations.
Comfortable with asking others for assistance with an issue, and sharing experiences and lessons learned.
Ability to respond to multiple employee and contractor requests or demands.
Manages workload by prioritizing tasks often, and adjusting to the situation at hand.
Knows when the situation is beyond their expertise, and seeks out help for a resolution.
Exercises a significant amount of discretion in the performance of duties and responsibilities.
Comfortable with interjecting ideas, opinions, and influence.
Constantly focuses on continuous improvement of products, processes, and services.
Education
Bachelor (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)
Preferred Degree
Business, Computer Engineering, Computer Science, Information Systems, or Mathematics
Preferred Licenses, Certifications, Qualifications or Standards
NA
About UsBHE GT&S is an interstate natural gas transmission and storage company that gives large customers more options in moving gas safely, reliably and efficiently. Headquartered in Richmond, Virginia, with operations in 10 states, BHE GT&S employees take pride in our work and are committed to innovative and sustainable natural gas energy solutions. Through our liquefied natural gas facilities, multi-state pipeline systems, and storage operations we support a number of large customers, including major utilities, power plants, marine transportation and heavy-duty trucking, along with manufacturing. Our employees are integral to our success and work hard to exceed customer expectations. We provide fulfilling employment opportunities, are committed to attracting and retaining the best employees, and focus on providing a safe and inclusive work environment.
About the TeamBHE GT&S is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.
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