Lead IVR Automation Tester - Plano, TX(Onsite)

Role: Lead IVR Automation Tester
Location: Plano, TX(Onsite)


Description
Job Description:

Primary Skills - IVR Testing, Cyara
Min 10+ years Software quality assurance / technical testing experience in Voice/ Contact Center technologies namely Genesys, IVR, CTI, Softphone, Call Recording, Verint.
Hands on experience in contact center Technology, experience in testing Genesys call routing, CTI / custom softphone applications, IVRs validation is a plus.
Experience in developing Manual and automation test scripts with CYARA.
Hands on experience in Cyara and should have extensive experience in using Data Driven, Cruncher/Cruncher Lite, Tags and running campaigns.
Load Testing activity in regular intervals and report generation.
Design and/ or Oversee development of test approaches, test strategies, test plans, and test results to ensure testing is right- sized and risk- based testing principles are applied.