Salesforce Technical Analyst

Description

We are looking for a dedicated Salesforce Technical Analyst to join our team. In this position, you will play a pivotal role in supporting a growing retail network by leveraging your technical expertise and problem-solving skills. Your contributions will enhance the interaction between retail teams and homeowners, ensuring seamless operations and continuous improvement.

Responsibilities:

Provide application support for Salesforce, ensuring timely resolution of issues and adherence to service level agreements.

Utilize ServiceNow and other tools to manage support requests efficiently and accurately.

Collaborate with team members to share knowledge, foster learning, and achieve collective goals.

Identify opportunities for process improvement, offering solutions to reduce recurring service tickets and enhance system performance.

Apply critical thinking and technical expertise to troubleshoot and resolve Salesforce-related challenges.

Maintain and improve Salesforce Service Cloud functionalities to meet business needs.

Conduct regular system audits and provide recommendations for optimization.

Support the onboarding and training of team members to ensure consistent application usage.

Manage time effectively to prioritize tasks and deliver results in a fast-paced environment.

Assist in the implementation of best practices to enhance the user experience and operational efficiency.

Requirements

Minimum of two years of experience in Salesforce administration or application support.

Familiarity with ServiceNow or similar support tools.

Strong problem-solving and critical thinking skills.

Salesforce Admin certification is preferred.

Salesforce Service Cloud certification is an advantage.

Excellent communication and collaboration skills.

Ability to manage time effectively and prioritize tasks.

Proactive mindset with a focus on continuous improvement.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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