Organizational Change Management Lead

Charlotte, NC, US • Posted 2 days ago • Updated 2 days ago

Contract W2

Contract Corp To Corp

Contract Independent

On-site

Depends on Experience

INSPYR Solutions

Fitment

Dice Job Match Score™

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Job Details

Skills

ORGANIZATIONAL CHANGE MANAGEMENT
CHANGE LEADERSHIP
SERVICENOW
CSDM
SERVICE DATA FABRIC

Summary

Title: Organizational Change Management Lead
Location: 100% Remote
Duration: 3 year long contract engagement
Compensation: $ 65- 75 per hour
Work Requirements: US Citizen, GC Holders or or Authorized to work in US

Role Overview:
Organizational Change Management Lead
The Organizational Change Management Lead is responsible for driving the human adoption required to make a Service-Aware transformation successful. This role ensures that new operating models, governance rules, and service ownership constructs are embraced, sustained, and enforced across the enterprise.
Unlike traditional OCM roles focused solely on communications and training, this role combines change leadership with delivery ownership. The OCM Lead ensures cultural adoption progresses in lockstep with technical execution.

Strategic Purpose
The OCM Lead operates at the intersection of people, process, and delivery discipline. This role ensures that Service-Aware concepts move from design into daily behavior.
By aligning adoption milestones with technical delivery and enforcing accountability, the OCM Lead prevents transformation failure due to cultural drag or misaligned incentives.

Key Responsibilities
Change Strategy & Adoption Leadership

Develop and execute the OCM strategy for the Service-Aware transformation
Drive the cultural shift from asset ownership to service ownership
Define adoption milestones aligned to technical delivery phases

Service Owner Identification & Enablement

Lead the service owner identification initiative
Create targeted communication, training, and enablement plans
Equip service owners to manage services within the Service Data Fabric

Impact & Resistance Management

Conduct change impact assessments for Greenfield builds and Policy as Code constraints
Identify and address resistance proactively
Deploy targeted mitigation strategies to sustain momentum

Delivery Governance & Schedule Management

Own the OCM and Service Transformation workstream schedule
Ensure adoption activities do not lag behind technical milestones
Maintain alignment across architecture, development, and data teams

Reporting, Metrics & Risk Management

Establish KPIs for adoption, service ownership, and training effectiveness
Provide executive-level status reporting
Maintain RAID logs to prevent adoption risks from becoming delivery blockers

Required Qualifications

Extensive experience leading enterprise-scale organizational change initiatives
Proven ability to drive adoption in technology or operating model transformations
Strong facilitation and executive communication skills
Experience aligning change initiatives to delivery schedules

Preferred Qualifications

Experience supporting ServiceNow or service-centric transformations
Background in highly regulated or complex enterprise environments
Familiarity with CSDM-aligned service ownership models
Formal OCM or change leadership certifications

Measures of Success

Clear identification and enablement of service owners
Measurable adoption of Service-Aware behaviors
Alignment of cultural adoption with technical delivery milestones

Sustained reduction in resistance and reversion to legacy behaviors

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients'' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10228513
Position Id: 26-155803
Posted 2 days ago

Company Info

About INSPYR Solutions

As a leading expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

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