Korean Speaker - Customer Service Representative

Position: Customer Service Representative - Bilingual (English - Korean)
Location: Matteson, IL
Type: Full-time

Responsibilities:

• Customer Communication – Be the friendly, go-to expert for both internal and external customers, ensuring top-notch service and smooth operations.
• Schedule & Organize – Keep things moving! Manage inbound and outbound shipments, coordinate carrier appointments, and keep schedules on track.
• Paperwork Perfection – Process orders, Bills of Lading, and verify documentation with accuracy—because details matter!
• Dock & Yard Coordination – Keep the flow efficient! Assign dock doors, track trailers, and maintain key reports to ensure everything runs smoothly.
• Team Player – Work closely with shift leads and jump in to support shipping and receiving when needed—teamwork makes the dream work!

Qualifications:

• High School Diploma or GED required
• Bilingual in English / Korean
• Comfortable with Microsoft Office and ready to learn warehouse management systems (WMS).
• Shipping & receiving experience is a plus, but a willingness to learn and grow is even better!
  
  

Pay, Benefits and More:  

• Competitive compensation package
• Rapid Paid! (Ability to get hours worked paid out before payday.)
• Full health insurance (medical, dental, and vision), 401(k), Life insurance, tuition assistance, PTO, and MORE!
• Growing company with a performance record that continues to climb!
• Open-door work environment
• High-performance culture with a focus on a growth mindset, where continuous improvement is embraced
• Opportunities for advancement!