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Service Desk Technician

Aberdeen Proving Ground, MD, US • Posted 2 days ago • Updated 7 hours ago

Full Time

On-site

USD $40,001.00 - 80,000.00 per year

SAIC

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Job Details

Skills

Research
Technical Support
Computer Hardware
Usability
Issue Resolution
Network
Application Development
Recovery
Service Desk
Security Clearance
Security+
Customer Engagement
Cisco Certifications
GSEC
SSCP
Business Analysis
Business Analytics
Information Systems
Computer Science
Microsoft Office
Documentation
DoD
Supervision
Communication
Organizational Skills
Attention To Detail
Management
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2613469

Location: Aberdeen Proving Ground, MD, US

Date Posted: 2026-06-09

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: Top Secret

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Aberdeen, MD. Work is performed on site.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities:

Provide Tier I and Tier II technical support for hardware and software.
Recommend system modifications to enhance the usability of Information Systems and network resources.
Route and escalate requests to Tier III and other teams for quick customer issue resolution.
Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.

Qualifications

Required Education and Yrs of experience:

Must have a High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment.

Clearance Requirements:

Must have an active DoD Secret Clearance. And must be willing to obtain a Top Secret clearance.

Required Certification:

IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date.

Preferred:

BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
Proficiency with Microsoft Office products.
Experience creating and modifying documentation for technical processes and procedures.
Experience working in a Department of Defense (DoD) environment.
A problem solver and troubleshooter who thrives in resolving complex problems.
Strong self-starter requiring minimal supervision.
Excellent communication skills (written and oral) and interpersonal skills.
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2613469
Posted 2 days ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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