JDE Production Support

JDE Production Support

Cumming, GA

12 Months

Desired Competencies (Technical/Behavioral Competency)
Must-Have**
(Ideally should not be more than 3-5)   
1.      JDE WorldSoft A7.3 or onwards versions -(Mandatory)
2.      JDE World - SVR, DW, VO, PO, UDC, DD, WW, RDA, FDA, SDA-(Mandatory)
3.      JDE Functional: WMS, SnD, Finance - (advantages)
4.      AS400 - DB2/400, SQL/400, SQLRPGLE, RPG, RPGLE. CLLE, CL-(Mandatory)
5.      Tools: ALDON, HAWKEYE, DBU, UCT, JIRA, ServiceNow

Good-to-Have    JDE product, WMS or PKMS - experience

Responsibility of / Expectations from the Role:
•       Own day to day stability of JDE World applications on IBM i / AS/400 (Tier 0/Tier 1).
•       Monitor PROD alerts, jobs, and interfaces; triage issues, restore service fast, and escalate critical alerts per SOP.
•       Provide on call support, handle incident intake, impact assessment, and customer communications until closure.
•       Perform root cause analysis (RCA) for Sev 1/Sev 2 incidents; implement permanent fixes and preventive controls.
•       Support change windows/outages/maintenance, validate post deploy health, and ensure rollback readiness.
•       Maintain and execute operational runbooks, escalation paths, and first hour checklists.
•       Track and close related incidents/problems, coordinating with infra, network, DB, and downstream application teams.
•       Produce and distribute daily/weekly/monthly operational reports/dashboards (incidents, trends, SLAs).

JDE Production Support — Technical Skills:
•       Strong hands on with IBM i (AS/400) operations and tooling.
•       Ability to analyze and fix issues using CLLE, RPGLE, SQLRPGLE; validate data with SQL400.
•       Experience supporting JDE World modules (Supply Chain/Finance) in production, including job streams, batch runs, and integrations.
•       Familiarity with API/interface checks (e.g., Postman/SOAP UI when relevant to JDE integrations).
•       Comfortable reading logs, job spool files, and system messages to isolate faults quickly.

Process & Governance:
•       Work within ITSM processes (e.g., ServiceNow) for Incidents/Problems/Changes; keep tickets current and accurate.
•       Document RCA, resolution steps, KB articles, and keep SOPs up to date.
•       Contribute to alert tuning and thresholds to reduce noise and improve MTTR.
•       Support Agile/Scrum ceremonies as needed for production backlog and problem tickets.