Digital Product Manager Lounge Services

Location: Remote (Preference for candidates based in New York)
Duration: 12+ Months
Employment Type: Contract (W2)
Experience: 5 7 Years Only

Overview

We are seeking a Digital Product Manager to drive the development and enhancement of digital experiences supporting Lounge Services within a premium travel ecosystem. The ideal candidate will have experience managing web and mobile digital products, collaborating with cross-functional teams, and delivering customer-centric solutions using Agile methodologies.

This role will partner with Product, Engineering, UX/UI Design, Content, Analytics, and Operations teams to build and enhance digital capabilities that improve customer experiences and support lounge operations.

Key Responsibilities

• Support the execution of the Lounge Services digital product roadmap.
• Translate business requirements into detailed user stories, acceptance criteria, and functional specifications.
• Manage and prioritize the product backlog, ensuring alignment with business objectives.
• Collaborate with Engineering, UX/UI Design, Content, Analytics, and Operations teams throughout the product lifecycle.
• Lead Agile ceremonies, including sprint planning, backlog refinement, stand-ups, reviews, and retrospectives.
• Monitor project timelines, dependencies, risks, and feature delivery.
• Define product success metrics and KPIs to measure feature performance.
• Analyze customer feedback and product analytics to identify enhancement opportunities.
• Coordinate cross-functional communication to ensure successful product releases.
• Support testing, launch planning, and post-release validation.

Required Qualifications

• 5 7 years of experience as a Digital Product Manager, Product Manager, or Product Owner.
• Strong experience managing digital web and mobile products.
• Hands-on experience with Agile/Scrum methodologies.
• Expertise in writing user stories, acceptance criteria, and maintaining product backlogs.
• Experience using Jira, Confluence, or similar Agile tools.
• Strong understanding of APIs, web technologies, and mobile application development.
• Experience with analytics platforms and KPI-driven product decisions.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple projects in a fast-paced environment.

Preferred Qualifications

• Experience with Lounge Services, Airport Lounge operations, Travel, Hospitality, Airline, or Loyalty programs.
• Experience with enterprise Content Management Systems (CMS).
• Knowledge of digital customer experience and customer journey mapping.
• Experience working with internal tools and backend services.
• Experience in large enterprise or matrix organizations.
• Familiarity with A/B testing and data-driven product optimization.

Preferred Technical Skills

• Product Roadmap Management
• Agile / Scrum
• Jira & Confluence
• User Stories & Acceptance Criteria
• Product Backlog Management
• API Integration
• Web & Mobile Applications
• CMS Platforms
• Google Analytics / Adobe Analytics / Mixpanel / Amplitude
• Feature Prioritization
• Stakeholder Management
• Customer Experience (CX)
• Product Analytics

Preferred Industry Experience

Candidates with experience in one or more of the following domains are highly preferred:

• Airport Lounge Services
• Travel Technology
• Airlines
• Hospitality
• Loyalty & Rewards Programs
• Digital Customer Experience
• Premium Travel Services