Field Service Engineer I (TEM) Raleigh, NC REMOTE

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardotoxic materials

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Company Overview:

When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD Electron Microscopy (EM) business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

As a Field Service Engineer I (TEM), you will support the installation, maintenance, and repair of sophisticated analytical and microscopy equipment. Working alongside experienced engineers and advanced technology, you will develop technical expertise while delivering high-quality service to customers across research institutions, universities, and industrial facilities.

In this role, you will assist with troubleshooting instrumentation, perform preventive maintenance, and help ensure systems operate at optimal performance. You will build strong customer relationships while gaining hands-on experience with cutting-edge electron microscopy systems.

This position offers excellent opportunities for technical development, mentorship, and career growth within an organization dedicated to serving science.

Key Responsibilities

• Assist with on-site installation, repair, testing, and maintenance of electron microscopy systems, including:
  • Scanning Electron Microscopes (SEM)
  • Transmission Electron Microscopes (TEM)
  • Focused Ion Beam (FIB) systems
• Perform scheduled preventive maintenance to ensure systems operate according to specifications.
• Troubleshoot and diagnose system issues with guidance from senior engineers when required.
• Support senior field service engineers with complex repairs and system calibrations.
• Develop positive working relationships with customers, system users, and internal teams.
• Travel to customer sites, sometimes on short notice, to provide technical support and service.
• Document service activities and submit detailed field service reports.
• Provide basic customer training on system operation and routine maintenance.
• Follow safety procedures and quality standards when servicing equipment in laboratory environments.
• Provide feedback to product quality and engineering teams regarding system performance.
• Maintain accurate service documentation and support updates to technical service materials.

Minimum Requirements

• Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field or 4+ years of equivalent education and experience in electronic systems

• 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems.
• Experience working with ultra-high vacuum (UHV) systems and high voltage equipment preferred.
• Valid driver's license required.
• Ability to travel up to 75% within assigned territory.
• Physical ability to lift up to 50 lbs. and work in laboratory environments.
• Proficiency in English required, additional languages beneficial.

Skills and Qualifications

• Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level.
• Ability to read and interpret technical documentation and electrical schematics.
• Strong problem-solving skills and ability to work independently after training.
• Excellent customer service and communication skills, both written and verbal.
• Strong organizational and time management capabilities.
• Proficiency with Microsoft Office and service management software.
• Experience documenting service activities and preparing detailed reports.
• Ability to effectively train and support customers on equipment operation.
• Demonstrated commitment to safety protocols and quality standards.
• Ability to respond to customer needs with short notice.
• Demonstrated success contributing to customer satisfaction goals.