Geek Street Technical Support 1

Job Title: Geek Street Technical Support 1

Job Location: Markham, ON

Job Type: Contract

Job Overview:

Requirement/Must Have:

• Basic understanding of Windows troubleshooting.
• Familiarity with Android and iOS.
• Customer-oriented mindset.
• Ability to take clear notes to capture problems correctly.
• General understanding of MacOS is helpful but not required.
• Strong verbal and written communication skills for assisting users and documenting issues.
• Ability to work in a team and learn from others.
• Patience and a customer-focused attitude to help non-technical users.
• Candidates pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology are preferred but not required.

Responsibilities:

• Providing first level triage and technical support to employees through tickets and in-person at the support desk.
• Analyzing technician workflows to identify areas of improvement and optimization.
• Identifying technician workflows which do not have supporting process documentation.
• Assisting the IT team with system provisioning and device refresh/replacements.
• Writing documentation.
• Maintaining physical and virtual asset stockrooms.
• Supporting IT project goals.
• Helping to set up devices or mobile accessories.
• Communicating status updates with internal clients.
• Ensuring that requests are being prioritized and closed in a timely manner.
• Working alongside a senior IT technician for escalations and guidance to advance knowledge of IT support.
• Learning and adhering to company policies and procedures regarding IT security and data privacy.
• Engaging in knowledge-sharing sessions and training to enhance technical skills.

Nice to Have:

• PowerShell or command line (CLI) familiarity.
• CompTIA A+ certification.
• Familiarity with networking concepts (DNS, LAN, WAN).

Skills:

• Windows troubleshooting.
• Android/iOS.
• MacOS.
• IT Support.
• Technical Documentation.
• Asset Management.
• Customer Service.
• PowerShell.
• CLI.
• Networking Concepts.
• DNS.
• LAN.
• WAN.

Qualification And Education:

• 1-3 years of experience.
• CompTIA A+ certification preferred.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities