Field Services Technician

Overview

We're seeking a customer-focused Windows 11 Desktop Support Technician to provide hands-on support in a fast-paced hospital environment. You'll handle the full lifecycle of end-user devices-setup, installation, troubleshooting, upgrades, and maintenance-while ensuring minimal disruption to clinical staff and patient care.

What you'll do

• Stage, image, and deploy PCs, laptops, and peripherals; join devices to the domain and perform post-deployment validation.
• Troubleshoot Windows 11 (and Windows 10 when encountered) OS, drivers, profiles, GPO effects, printing, and application issues; document accurate, complete ticket notes for escalation when needed.
• Support hardware (desktops/laptops, monitors, printers, scanners, badge readers, carts) and software (O365/Outlook, standard clinical apps) with an emphasis on uptime and customer service.
• Diagnose network-adjacent issues (Wi-Fi connectivity, NICs, DHCP/DNS name resolution, VPN) and collaborate with network/server teams as needed.
• Perform upgrades and preventive maintenance (firmware/BIOS, patches, replacements) and track assets through the full lifecycle.
• Follow hospital security & privacy practices (least privilege, data handling, device sanitization) and maintain compliance with site policies.
• Provide floor support to clinicians and administrative staff; communicate status updates in user-friendly language and meet SLAs.

Must-have qualifications

• 1-3+ years in hardware support / desktop support in enterprise or healthcare settings.
• Proficiency with Windows 11 (and Windows 10), imaging tools (e.g., MDT/SCCM/Intune Autopilot), drivers, and user profile remediation.
• Strong troubleshooting of end-user issues, ticket hygiene, and escalation practices.
• Familiarity with networking basics (TCP/IP, DNS, DHCP, Wi-Fi) and remote tools (e.g., Quick Assist/Remote Help).
• Excellent customer service skills; calm, professional communication in urgent clinical scenarios.
• Ability to lift/move up to ~40-50 lbs and spend extended time walking/standing in hospital facilities.

Nice to have

• Experience in a hospital or clinical environment; exposure to EHRs (e.g., Epic, Cerner) is a plus.
• Knowledge of Active Directory/Azure AD, conditional access, and basic SCCM/Intune admin tasks.
• Familiarity with ServiceNow (or similar ITSM), asset tagging, and CMDB accuracy.
• Relevant certifications (CompTIA A+, Network+, Microsoft MD-102 or equivalent).

Work environment & compliance

• Onsite role within a hospital; PPE and site safety protocols may apply.
• Role may require background check, drug screen, immunization records (e.g., flu/Tdap/MMR/Varicella), and TB screening per client policy.
• Ability to support after-hours/on-call rotations as scheduled.

How success will be measured

• First-contact resolution rate, SLA adherence, ticket quality/closure time, asset accuracy, and customer satisfaction feedback.

Why this role

• Direct impact supporting caregivers and patient-facing operations.
• Exposure to modern endpoint management (Intune/SCCM) and Windows 11 at enterprise scale.
• Opportunities to expand into endpoint engineering or site lead responsibilities.

Apply

Please send your resume to () or apply via (ATS link). Include "Windows 11 Hospital Support" in the subject line.

Job Type & Location
This is a Contract position based out of Norwich, CT.
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norwich,CT.
Application Deadline
This position is anticipated to close on Jan 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.