Position: Data Center Engineer – W2 Only
Duration: 12 Months of Contact with Possible Extension/conversion
Location: Childress, TX
Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.
U.S. citizenship Required.
Note: This is a local position based in Childress, TX, and candidates will be fully responsible for covering all relocation expenses independently, including travel (airfare) and accommodation costs. If this does not align with your preferences, please feel free to opt out.
Job Summary:
- Seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms.
- This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service.
- Prior AI experience is not required—strong data center and server fundamentals are what matter most.
Required Skills:
- Experience with server swaps and deployments
- Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
- Experience with water cooling servers (desirable, not required)
- Familiarity with Linux
- Has built PCs
Job Description:
• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on-call rotations and support extended coverage when needed
Experience:
• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving abilities
• Comfortable working independently on-site and communicating clearly with customers
• Willingness to learn and support emerging technologies, including AI platforms
Proximity & Availability:
- Comfortable with daily commute
- Willing to work shifts and be on-call
Technical Ability:
- Follows provided Plan of Action (POA) from support
- Stays current with technology (reading, company announcements, continuous learning)
- Can handle the physical demands of the job
Documentation:
- Provides real-time, detailed documentation
- Demonstrates good documentation habits
- Has experience in documentation
Qualifications:
- 3–5+ years of experience in technical support, field service, or data center roles.
- Associate or Bachelor’s degree in IT or related field (or equivalent experience).
- Dell or other vendor certifications are a plus, but not required.
- Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.
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