***This is a Part-Time job which is 15 hours per week ONLY.
***Must be able to create TABLEAU Dashboards using the data from Salesforce and Snowflake
Job Title: Senior Operations Analyst
Terms of Employment:
W2 Contract, 6 to 7-Months (Strong Permanent Conversion Potential)
This position is 100% remote.
This is a 15-hour per week position. The selected candidate can manage their schedule (three five-hour days per week, five three-hour days per week) as long as the work is accomplished.
The selected candidate must be based in EST or CST time zones to accommodate working morning to overlap with their Manager based in Leeds, England.
Overview & Responsibilities:
Work with a leading SaaS firm's Startup Support team to revolutionize how they track and support the next generation of tech giants. As a Senior Operations Analyst, you will own the end-to-end analytics for a global startup program, turning complex data from Salesforce and Snowflake into real-time Tableau dashboards. Your work will provide the strategic roadmap for how the company engages with Venture Capital (VC) partners and nurtures startups from their initial application through to graduation and sales conversion. You will
Design and maintain cohort-based lifecycle models to track startup engagement and product usage.
Build and operate real-time Tableau dashboards integrated with company-wide BI frameworks.
Automate data ingestion and ETL pipelines using internal and external sources like Crunchbase and Harmonic.
Create first-of-its-kind reporting for VC partners to track portfolio penetration and engagement.
Lead regular data reviews and feed insights into Monthly Business Reviews (MBRs) for executive leadership.
Perform deep-dive analyses to identify trends, risks, and opportunities for program growth.
Required Qualifications:
3 to 10 years of experience in business metrics and analytics reporting.
Advanced proficiency in Salesforce (this is a critical "must-have").
Strong, hands-on experience with Snowflake and Tableau for data integration and visualization.
Proven background in the SaaS industry.
Ability to work independently and manage multiple data-driven tasks simultaneously.
Excellent analytical and communication skills, with the ability to translate data into business context.
Preferred Qualifications:
Experience with AI products or resolution-based pricing models.
Familiarity with startup-specific tools such as Crunchbase or Harmonic.
Experience with Zendesk or similar customer support/ticketing platforms.
Knowledge of Airtable or AI automation tools like Workato.
Experience in Sales Operations or a similar revenue-focused function
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