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IT Support Associate - Remote / Telecommute

Memphis, TN, US • Posted 12 hours ago • Updated 12 hours ago

Contract W2

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Depends on Experience

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Job Details

Skills

Analytical Skill
Business Communications
Claims Management
Communication
Conflict Resolution
Customer Service

Summary

We are looking for IT Support Associate - Remote / Telecommute for our client in Memphis, TN

Job Title: IT Support Associate - Remote / Telecommute

Job Location: Memphis, TN

Job Type: Contract

Job Overview:

Responsibilities:

Identify, research, and resolve a high volume of simple to moderately complex technical issues from internal and external customers.
Provide timely status updates and follow-up communication to customers.
Escalate issues to appropriate teams or departments when necessary.
Document customer issues accurately and promptly in the call tracking system.
Assist in real-time resolution of support issues to minimize downtime and improve user satisfaction.
Stay current with organizational policies, products, and industry trends to provide accurate technical solutions.
Provide after-hours support through on-call rotation as required.
Support organizational quality programs and perform additional duties as assigned.

Required Skills And Experience:

Associate degree in a computer technology field preferred.
Minimum 3 years of computer systems-related experience or equivalent combination of education and experience.
At least 2 years of proprietary software support experience.
Minimum 1 year of experience troubleshooting Windows operating systems.
Strong knowledge of Windows OS, Outlook, and Microsoft Office applications.
Experience with call tracking systems and issue documentation.

Preferred Qualifications:

Experience with JURIS or claims management applications.

Soft Skills:

Strong verbal, written, and business communication skills.
Analytical thinking with strong interpretive and decision-making abilities.
Excellent organizational and time management skills.
Strong interpersonal and customer service skills.
Ability to handle stress and manage multiple priorities effectively.
Conflict resolution and negotiation skills.
Ability to work effectively in a team environment.
Ability to meet or exceed performance competencies.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: TN_ISUA_0423
Posted 12 hours ago

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