Discovery & Service Mapping Lead
Full Time
Part Time
On-site
StratEdge It consulting INC
Fitment
Dice Job Match Score™
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Job Details
Skills
- ITSM
- DOCUMENTATION
- AUTOMATION
- WINDOWS
- DATA STRUCTURES
- DATA QUALITY
- TCP/IP
- LINUX
- RECONCILIATION
- DATA MODELING
- TESTING
- CI/CD
- CODE REVIEW
Summary
Job Title Discovery & Service Mapping Lead
Location Philadelphia, PA / Mount Laurel, NJ (ONSITE)
Bill Rate $55/hr (Max) w2
Duration (6 months)
Experience Required 8-10 Years
Role Description
Discovery & Service Mapping Lead
Leads the design, implementation, and optimization of ServiceNow Discovery and Service Mapping solutions to ensure accurate infrastructure visibility and service-to-technology relationships.
Key Responsibilities
Lead the design, development, and optimization of enterprise-scale ServiceNow solutions across ITSM, ITAM, CMDB (Discovery and Service Mapping) and related platform capabilities.
Build and enhance ServiceNow workflows, automation, scripts, business rules, integrations, and service operations processes for incident, request, problem, change, and QA use cases.
Work closely with product owners, architects, business stakeholders, and engineering teams to translate requirements into scalable, secure, and customer-centric technical solutions.
Lead ServiceNow integration efforts with telecom order management, OSS/BSS, and other enterprise systems using APIs, middleware patterns, and reusable frameworks.
Support data migration and platform modernization efforts, including transformation of ITSM, CMDB, and TSOM data into ServiceNow.
Provide technical leadership for development standards, code quality, architecture reviews, governance, and mentoring of ServiceNow developers.
Drive innovation across the platform, including Service Portal enhancements, triage tools, email-to-ticket flows, ServiceNow-to-GitHub integration, Spec Driven Development, NOW Assist, and AI-enabled development capabilities.
Champion DevSecOps practices, CI/CD security automation, observability, dashboards, monitoring, and production support to improve platform reliability and release readiness.
Coordinate with Quality Assurance teams to validate performance, regression testing, technical requirements, and release readiness.
Create and maintain technical documentation, evaluation plans, test results, recommendations, and reports that support platform delivery and operational excellence.
Stay current with ServiceNow, AI, telecom, and enterprise technology trends to inform platform strategy, architecture, and continuous improvement.
Other duties and responsibilities as assigned.
Required Skills
Must-Have Technical Skills:
ServiceNow Discovery and Service Mapping
MID Server architecture and management
Infrastructure technologies (Windows, Linux, Network, Cloud)
TCP/IP, DNS, Load Balancers, Firewalls
Pattern development and troubleshooting
CMDB health and dependency mapping
Ensure CMDB data quality, reconciliation, and normalization
Working knowledge on Transform maps, Import Sets, Data Modeling and System Integrations
ITOM Visibility implementation
Team leadership and client engagement
Qualifications
Experience:
Bachelor's degree in computer science, engineering, information systems, or a related technical field; Master's degree preferred.
5+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands-on ServiceNow development in complex, multi-system environments.
Demonstrated ability to design and build ServiceNow solutions that support service operations, configuration data, telecom service workflows, and cross-functional business processes.
Experience developing maintainable platform logic, workflow automation, data structures, and integrations that connect ServiceNow with upstream and downstream enterprise applications.
2+ years of telecommunications, cable, broadband, or similar operational technology experience, with working knowledge of how commercial services move from order intake through fulfillment, support, and assurance (will be an added advantage).
Experience contributing to technical design decisions, code quality practices, reusable patterns, peer reviews, and delivery standards across a development team.
Experience supporting production applications, including release readiness, troubleshooting, monitoring, regression validation, and collaboration with quality assurance or operations teams.
Preferred experience applying automation or AI-assisted development practices to improve analysis, testing, documentation, code review, or software delivery efficiency.
Mandatory Skills
ServiceNow Discovery
Service Mapping
MID Server architecture and management
Infrastructure technologies (Windows, Linux, Network, Cloud)
TCP/IP, DNS, Load Balancers, Firewalls
Pattern development and troubleshooting
CMDB health and dependency mapping
CMDB data quality, reconciliation, and normalization
Transform maps, Import Sets, Data Modeling
System Integrations
ITOM Visibility implementation
Team leadership and client engagement
8-10 years experience
Preferred Skills
Telecommunications, cable, broadband, or operational technology experience (2+ years)
Automation or AI-assisted development practices
Service Portal enhancements
ServiceNow-to-GitHub integration
Spec Driven Development
NOW Assist
AI-enabled development capabilities
DevSecOps practices
CI/CD security automation
Certifications
Preferred Certifications:
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified System Administrator (CSA)
Education
Bachelor's degree in computer science, engineering, information systems, or related technical field (Required)
Master's degree (Preferred)
Location Philadelphia, PA / Mount Laurel, NJ (ONSITE)
Bill Rate $55/hr (Max) w2
Duration (6 months)
Experience Required 8-10 Years
Role Description
Discovery & Service Mapping Lead
Leads the design, implementation, and optimization of ServiceNow Discovery and Service Mapping solutions to ensure accurate infrastructure visibility and service-to-technology relationships.
Key Responsibilities
Lead the design, development, and optimization of enterprise-scale ServiceNow solutions across ITSM, ITAM, CMDB (Discovery and Service Mapping) and related platform capabilities.
Build and enhance ServiceNow workflows, automation, scripts, business rules, integrations, and service operations processes for incident, request, problem, change, and QA use cases.
Work closely with product owners, architects, business stakeholders, and engineering teams to translate requirements into scalable, secure, and customer-centric technical solutions.
Lead ServiceNow integration efforts with telecom order management, OSS/BSS, and other enterprise systems using APIs, middleware patterns, and reusable frameworks.
Support data migration and platform modernization efforts, including transformation of ITSM, CMDB, and TSOM data into ServiceNow.
Provide technical leadership for development standards, code quality, architecture reviews, governance, and mentoring of ServiceNow developers.
Drive innovation across the platform, including Service Portal enhancements, triage tools, email-to-ticket flows, ServiceNow-to-GitHub integration, Spec Driven Development, NOW Assist, and AI-enabled development capabilities.
Champion DevSecOps practices, CI/CD security automation, observability, dashboards, monitoring, and production support to improve platform reliability and release readiness.
Coordinate with Quality Assurance teams to validate performance, regression testing, technical requirements, and release readiness.
Create and maintain technical documentation, evaluation plans, test results, recommendations, and reports that support platform delivery and operational excellence.
Stay current with ServiceNow, AI, telecom, and enterprise technology trends to inform platform strategy, architecture, and continuous improvement.
Other duties and responsibilities as assigned.
Required Skills
Must-Have Technical Skills:
ServiceNow Discovery and Service Mapping
MID Server architecture and management
Infrastructure technologies (Windows, Linux, Network, Cloud)
TCP/IP, DNS, Load Balancers, Firewalls
Pattern development and troubleshooting
CMDB health and dependency mapping
Ensure CMDB data quality, reconciliation, and normalization
Working knowledge on Transform maps, Import Sets, Data Modeling and System Integrations
ITOM Visibility implementation
Team leadership and client engagement
Qualifications
Experience:
Bachelor's degree in computer science, engineering, information systems, or a related technical field; Master's degree preferred.
5+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands-on ServiceNow development in complex, multi-system environments.
Demonstrated ability to design and build ServiceNow solutions that support service operations, configuration data, telecom service workflows, and cross-functional business processes.
Experience developing maintainable platform logic, workflow automation, data structures, and integrations that connect ServiceNow with upstream and downstream enterprise applications.
2+ years of telecommunications, cable, broadband, or similar operational technology experience, with working knowledge of how commercial services move from order intake through fulfillment, support, and assurance (will be an added advantage).
Experience contributing to technical design decisions, code quality practices, reusable patterns, peer reviews, and delivery standards across a development team.
Experience supporting production applications, including release readiness, troubleshooting, monitoring, regression validation, and collaboration with quality assurance or operations teams.
Preferred experience applying automation or AI-assisted development practices to improve analysis, testing, documentation, code review, or software delivery efficiency.
Mandatory Skills
ServiceNow Discovery
Service Mapping
MID Server architecture and management
Infrastructure technologies (Windows, Linux, Network, Cloud)
TCP/IP, DNS, Load Balancers, Firewalls
Pattern development and troubleshooting
CMDB health and dependency mapping
CMDB data quality, reconciliation, and normalization
Transform maps, Import Sets, Data Modeling
System Integrations
ITOM Visibility implementation
Team leadership and client engagement
8-10 years experience
Preferred Skills
Telecommunications, cable, broadband, or operational technology experience (2+ years)
Automation or AI-assisted development practices
Service Portal enhancements
ServiceNow-to-GitHub integration
Spec Driven Development
NOW Assist
AI-enabled development capabilities
DevSecOps practices
CI/CD security automation
Certifications
Preferred Certifications:
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified System Administrator (CSA)
Education
Bachelor's degree in computer science, engineering, information systems, or related technical field (Required)
Master's degree (Preferred)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91171926
- Position Id: OOJ - 1201-205-1785334885
- Posted 9 hours ago
Company Info
About StratEdge It consulting INC
We are a specialized IT consulting firm dedicated to providing strategic solutions and robust technical support tailored to meet your organization's unique technology needs. With deep expertise across cloud infrastructure, networking, cybersecurity, and systems management, our team helps businesses optimize their technology landscape, enhance operational efficiency, and drive innovation.
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