Help Desk Analyst

Description

Naval Information Warfare Center (NIWC) Atlantic and Scientific Research Corporation (SRC) are teaming together to provide systems engineering, software engineering, logistics, technical, and management support services to multiple program sponsors for 50+ Command, Control, Communications, Computers, Cyber Defense, Combat Systems, Intelligence, Surveillance, and Reconnaissance (C6ISR) systems.

Members of the C4I Service Desk team will provide system design support, operational support, full life cycle

support, and repeated examination of support requirements throughout the service life the systems.

• Providing ship's force with system familiarity training, to include references for installing software, performing routine maintenance and troubleshooting GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF system during post-installation procedures and turnover schedule
• Managing and providing system engineering services fCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF implementation, maintenance, and site support, including installation and system upgrade support for the system
• Providing troubleshooting assistance, create trouble tickets for required system(s), and reaching out to third parties to work cohesively throughout the scope of ongoing issues fCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF

#LI-AM1

Requirements

• Shift work - Must be available to work Monday-Friday on either the second shift (2:45 PM - 10:45 PM) or the third shift (5:45 PM - 1:45 AM)
• Active Secret Clearance at start of position
• CompTIA Security+
• Experience providing system engineering services fCS-M to include implementation, maintenance, and site support
• Excellent communication skills via email, chats, and phone
• Two or more years of experience with at least 1 of the following: Unix OS (Solaris 11), RedHat Certified Systems Administrator, Microsoft Certifications (Server 2008/2012, Active Directory, Configuring Windows 7/10)
• This role includes a weekend and holiday duty rotation, occurring approximately every 5 weeks

Desired Skills

• Experience with ITSM or Helix ticketing system to document Tier 2 help-desk issues
• 2-5 years of experience with one of the following: Unix OS (Solaris 11), RedHat Certified Systems Administrator, Microsoft Certifications (Server 2008/2012, Active Directory, Configuring Windows 7/10)
• 2-5 years of experience analyzing and providing GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF system engineering services to include troubleshooting and documentation of issues

Clearance Information

SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL

Travel Requirements

• No requirements needed for travel, but there will be opportunities to travel for training purposes once a year

About Us

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

EEO

Scientific Research Corporation is an equal opportunity employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under federal, state or local law.

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