Job Description:
The CPA Work includes, but is not limited to, the following:
- Performing highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS Program.
Responsible for the Enterprise Technology Vision and Strategy, which includes but is not limited to:
- Ensuring that the long-term roadmap for systems, data, and platforms supports CPA business goals as the application service provider for the CAPPS Program.
- Ensuring that guidelines for solution designs, integration patterns, security, cloud usage, and technical best practices are followed.
- Reviewing proposed solutions and ensuring they fit the enterprise ecosystem and prevent duplication or unnecessary complexities.
- Providing architectural leadership for digital transformation, cloud migrations, modernization, and large-scale projects as directed by the CAPPS Product Manager.
- Working with our Managed Services vendor to identify architectural risks such as scalability issues, integration and weaknesses, and legacy system constraints.
- Working with functional analysts, solution architects, developers, security teams, and business to ensure a cohesive approach.
Managing and overseeing CPA’s CAPPS Technology Operations section, which includes but is not limited to:
- Overseeing technical decision-making.
- Serving as the primary escalation point for complex technical issues.
- Assigning work based on team strengths and priorities.
- Conducting reviews to ensure quality, maintainability, and adherence to standards.
- Monitoring team performance, removing blockers, and ensuring timely and successful project delivery.
- Proactively addressing issues with personnel, timelines, processes, and procedures.
- Overseeing and/or assisting with troubleshooting technical issues related to the software application and/or supporting infrastructure, which may include testing activities.
- Overseeing and/or assisting with communicating technical requirements to functional and/or technical staff.
Managing and coordinating all technical activities for CAPPS between the CAPPS Technology Operations Team and various internal CPA stakeholders, various external CAPPS customers, and various CPA contracted vendors (e.g., CPA Information Technology, CPA Information Security Office, CAPPS Agencies (Central and Hubs), Managed Services vendor, software vendors, etc.).
Leading and/or assisting with special project support as may be needed.
Preparing status and productivity reports for CPA Management review on a regular basis, or as requested.
Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
Assisting with all applicable contract management oversight responsibilities associated with the CAPPS Program, including, but not limited to:
- Assisting and participating in the annual IT control audits related to the CAPPS Central applications.
- Ensuring contract data security, user permissions, audit trails, and compliance with organizational and regulatory standards.
- Performing technical reviews of contract templates, metadata structures, workflows, and automation rules to ensure accuracy and usability.
- Working closely with Fiscal Management’s contract managers to identify gaps and optimize contract processes.
- Overseeing and/or assisting with technical oversight and support related to, but not limited to, SLAs, system monitoring, environment analysis, hardware/software evaluation, network troubleshooting, migration paths, coding standards, security standards, compare reports, application change management review, and batch scheduling review.
- Maintaining documentation related to architecture, configuration, integrations, and change management.
- Supporting reporting and analytics for contract KPIs, compliance metrics, and lifecycle performance.
- Reviewing and suggesting approval for all assigned Technical Deliverables related to CAPPS Architecture, CAPPS System Development Lifecycle, Disaster Recovery, CAPPS Security Plans (SSP), and all CAPPS related Technology plans related to CAPPS applications currently and planning for the future.
- Overseeing and supporting various technical upgrades (e.g., PeopleSoft image, PeopleSoft Fluid, PeopleTools, other software publisher upgrades, etc.).
Participating as a technical advisor during the procurement cycle for certain CPA-issued procurements for products or services associated with CPA’s CAPPS Program. Activities may include, but are not limited to, the following:
- Research of products and services, planning activities, drafting and reviewing documents for use in solicitations, providing technical input for purposes of developing guidelines for evaluating the developed technical specifications, and serving as a technical advisor providing input to CPA’s teams during the evaluation and negotiation phases.
- Managing and overseeing CPA’s CAPPS Service Desk (e.g., BOSSDesk), which includes but is not limited to the design, configuration, testing, and software administration support.
- Performing other related Work as assigned.
Required Skills:
- Extensive Texas public sector experience, directly working for or supporting a Texas state government agency
- Extensive experience performing technical activities in support of CPA application systems
- Extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross functional communication
- Experience serving in a lead role with responsibility for managing outsourced technical teams and overseeing a Managed Services provider
- Experience preparing materials for and conducting executive-level presentations
- Experience performing technical project management activities in support of CPA’s CAPPS program
- Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
- Extensive knowledge of/experience with data integration, data quality, and SDLC processes and methodologies
- Experience in IT security and control practices
- Technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, Peoplecode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher
- Experience with CAPPS Central production and deployment technical support activities for more than 100 agencies and 5 Hub instances.
- Experience with IT service desk functions, knowledge of ITIL framework methodologies and processes.
Desired Skills:
- Experience with software and hardware management industry best practices
- Experience with CPA’s legacy Statewide Financial Systems production support activities
- Experience developing technical specifications to support IT procurements
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