Mainframe Support Engineer (Only W2)

Role: Support Engineer

Remote

3^rd Shift (Midnight to 8 AM EST)

MUST HAVE

skill sets: Any IBM scheduling system experience, JCL job restart knowledge, Mainframe Knowledge, ROSCOE, 3rd shift

NICE TO HAVE skills: Production Control Experience, Secure File Transfer Protocol (SFTP), TWS

THIS IS A 3RD SHIFT POSITION, MONDAY-FRIDAY: NIGHTS (MIDNIGHT - 8AM), ROTATING WEEKENDS AND HOLIDAYS


GENERAL FUNCTION:
Responsible for monitoring and supporting mainframe, open systems, and server backup production schedules and workflow processes. Provide troubleshooting support and problem remediation, including escalation to ensure Service Level Agreements (SLAs) are maintained. Assist with the deployment of new software to various test and production platforms. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:
* Monitor, support and troubleshoot production schedules / workflow for operating issues involving failures, degradation and late dependency / successor event correlation using various monitoring tools.
* Triage basic problems, taking corrective action to ensure availability and minimize downtime.
* Ensure the timely process through which production schedules are completed and problems are controlled.
* Follow standard operating procedures, while continuously looking to recommend / establish new procedures or workflow to increase customer service and operational efficiency.
* Develop a comprehensive understanding of respective production schedules, job flows and service level deadlines.
* Resolves moderately complex problem issues and/or processing delays.
* Completes checklists / turnover logs for audit compliance.
* Assist with troubleshooting Remote File / Data Transmission delivery issues.
* Analyze and evaluate reoccurring problems and make improvement recommendations to senior technicians or management.
* Assist in maintaining technical documentation and standard operating procedures.
* Provides daily support to users and programming groups.
* Works to increase industry knowledge through daily work responsibilities and available resources.
* Completes work assignments in conjunction with senior staff members and other team members as needed.
* Other duties as required.