Network Engineer - Enterprise and Carrier - CCNP SP Required

Full time only - remote - permanent residents only

Shift: Monday–Friday: 6AM EST – 3PM EST

We are seeking a highly skilled Network Engineer to join our client’s managed services team where you will provide expert-level network and systems support for clients in a fast-paced, client-facing environment. Candidates should have a strong blend of Enterprise and Service Provider networking experience, with deep expertise in investigating and troubleshooting complex network infrastructures.

RESPONSIILITIES INCLUDE:

• Deliver high-quality network and systems support within a managed services center.
• Provide full lifecycle systems support for clients including implementation, troubleshooting, diagnosis, and resolution of complex issues.
• Own issues end-to-end until successful resolution is achieved.
• Maintain advanced, up-to-date technical expertise in networking technologies.
• Communicate clearly and professionally with clients and internal stakeholders.
• Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system.
• Demonstrate strong attention to detail and ownership in all tasks.
• Collaborate effectively in a team environment while also working independently with minimal supervision.
• Participate in on-call rotation.
• Lead and manage assigned technical projects.
• Multi-task effectively while prioritizing workload in a dynamic setting.
• Maintain a customer-focused, results-driven attitude at all times.
• Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team.

QUALIFICATIONS:

• Active Cisco CCNP Service Provider certification required
• 5+ years of experience in a service provider network role, with strong knowledge of optics
• Proven track record of successfully troubleshooting complex network issues
• Proficient with Cisco NCS, Nexus, ASR 1K and 9K equipment
• Versed with Nokia and Juniper service provider level platforms
• Strong working knowledge of VRF technology
• In-depth understanding of routing protocols: IS-IS, OSPF. BGP, and MPLS
• Familiarity with SD-WAN, cloud networking, and network security concepts
• Background using IT Service Management tools (ServiceNow preferred)
• Competent utilizing Microsoft 365 tools (Outlook, Word, Excel)