Oracle Cerner Delivery Manager

Responsibilities:

• Own end-to-end delivery of Oracle Cerner AMS services for large healthcare provider engagements.
• Ensure compliance with SLAs, KPIs, CSAT, and governance commitments.
• Drive incident, problem, change, and service request management aligned with ITIL best practices.
• Oversee P1/P2 incidents, perform root cause analysis (RCA), and implement preventive measures.
• Manage hypercare, steady-state operations, and service transitions for new facilities or applications.
• Act as the primary point of accountability for client delivery and engagement success.
• Lead operational reviews, governance meetings, and executive steering committee discussions.
• Build strong relationships with healthcare stakeholders including CIO, CMIO, and clinical and IT leaders.
• Coordinate with Oracle, third-party vendors, and cross-functional internal teams.
• Lead and mentor onshore and offshore Cerner delivery teams (L2/L3).
• Drive workforce planning, skill development, succession planning, and team retention.
• Promote clinical domain awareness across teams to ensure patient safety and care delivery impact.
• Own financial performance including budget, cost optimization, revenue assurance, and margin management.
• Track FTE utilization, productivity, and billing accuracy.
• Support contract renewals, change requests, and scope expansion initiatives.
• Identify opportunities for automation, tooling improvements, and operational efficiency.
• Ensure compliance with HIPAA, PHI, SOX, and healthcare regulatory standards.
• Manage audit readiness, security incidents, and risk mitigation strategies.
• Ensure adherence to ITSM processes, governance frameworks, and data protection standards.

Required Qualifications:

• Strong experience in healthcare IT delivery leadership, particularly in Oracle Cerner environments.
• Proven experience managing large, complex Cerner AMS or managed services engagements.
• Deep understanding of Oracle Cerner architecture, modules, and operations.
• Strong knowledge of ITIL-based service management practices.
• Experience in incident management, service delivery, and operational governance.
• Excellent stakeholder management and executive communication skills.
• Strong financial management skills including P&L, cost optimization, and budgeting.
• Experience managing cross-functional teams and vendor ecosystems.

Preferred Qualifications:

• Experience in AMS/Managed Services delivery models.
• Experience supporting multi-hospital or multi-facility healthcare environments.
• Exposure to large healthcare ecosystems such as Oracle, USPI, Tenet, or payer/provider organizations.

Functional Expertise:

• Clinical modules: Millennium, PowerChart, CPOE, Nursing, ED, Surgery, Anesthesia.
• Revenue Cycle: Patient Accounting, Registration, Charge Services, HIM.
• Ancillary systems: Pharmacy, Lab (PathNet), Radiology, PACS.
• Integration & Reporting: HL7/FSI interfaces, CareAware, HealtheIntent, reporting tools.

Skills:

• Strong leadership and team management capabilities.
• Crisis management and problem-solving skills.
• Data-driven decision-making approach.
• Vendor management and SIAM coordination expertise.
• Strong communication and stakeholder engagement skills.