ITOM Developer & Integration SME

Remote • Posted 9 hours ago • Updated 9 hours ago

Full Time

Remote

$100,000 - $120,000/yr

Fitment

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Job Details

Skills

ServiceNow ITOM
IT Operations Management
IT Service Management
Event Management
Discovery
Service Mapping
AIOps
Continuous Integration
Continuous Delivery
SQL
Configuration Management Database
BMC
Dynatrace
IT Infrastructure
IT Operations
Windows PowerShell
Workflow
SolarWinds
Python
Regulatory Compliance
Microsoft SCOM
Normalization
Operational Efficiency
Orchestration
Durable Skills
Google Cloud Platform
KPI
Mapping
Micro Focus
Microsoft Azure
Apache Helix
AppDynamics
Auditing
Amazon Web Services
Cloud Computing
Dashboard
SOAP
Scripting
Servers
Business Intelligence

Summary

Job Role: ITOM Developer & Integration SME

Location: San Ramon, CA/Remote

Job Description:

An ITOM (IT Operations Management) Developer and Integration Subject Matter Expert (SME) designs, implements, and integrates ITOM solutions to provide end to end visibility, automation, and operational efficiency across IT infrastructure and services.

Key Responsibilities

ITOM Development

Design, configure, and customize ITOM modules (Discovery, Event Management, Service Mapping, AIOps, Cloud Observability)
Develop scripts, workflows, and automation using platform-native tools (e.g., scripts, flows, orchestration)
Optimize CI/CD pipelines for ITOM-related deployments
Implement health dashboards, KPIs, and operational metrics

Integrations

Design and implement bi-directional integrations with:

o Monitoring tools (SolarWinds, SCOM, Dynatrace, AppDynamics, Prometheus)

o Cloud platforms (Azure, AWS, Google Cloud Platform)

o Ticketing & ITSM tools

o CMDB data sources

Use REST/SOAP APIs, webhooks, MID Servers, and message queues
Ensure data normalization, reconciliation, and CMDB data quality

SME & Governance

Act as the technical authority for ITOM architecture and integrations
Define integration standards, patterns, and best practices
Troubleshoot complex production issues and performance bottlenecks
Support audits, compliance, and operational readiness

Core Skills & Technologies

ITOM Platforms

ServiceNow ITOM (Discovery, Event Mgmt., Service Mapping, AIOps)
BMC Helix, Micro Focus OpsBridge (optional/alternate)

Integration & Automation

REST / SOAP APIs
JSON, XML
Webhooks, MID Server architecture
Event ingestion & correlation
Orchestration & automation frameworks

Scripting & Tools

JavaScript (platform scripting)
Python / PowerShell (for integrations & automation)
SQL & CMDB data modeling
Git, CI/CD pipelines

Cloud & Infrastructure

Azure / AWS monitoring & integrations
Kubernetes, containers, microservices
Network & server infrastructure fundamentals

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10217521
Position Id: 8890708
Posted 9 hours ago

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ITOM Developer & Integration SME

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Job Details

Skills

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